Senior Retail Account Manager (They, She, He)

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

YOUR MISSION

As a Retail Account Manager, you don’t just manage accounts, you own our most significant strategic relationships. Your goal is to scale our retail footprint at maximum velocity while fostering long-term partnerships. By securing best in class content and driving performance, you will directly enhance the user experience. Your mission is to ensure our partners land on the platform with a bang and stay optimized for maximum growth. You will be the bridge between Glovo and our retail partners, ensuring every operational detail is perfect and every growth opportunity is captured.

We need a ‘Retail Ambassador’: someone who is deeply hands-on, obsessed with data, and thrives in the ‘fast lane’. We are looking for a high-energy ‘doer’. Someone who is obsessed with details, loves solving puzzles with data, and isn't afraid to get their hands dirty to make things happen. You’ll be joining a fast-paced ride where your learning curve will be vertical.

THE JOURNEY

- Own the Joint Business Plan (JBP) for top partners, defining the year roadmap to boost GMV and market share.

- Build and scale a high-impact partner portfolio, identifying untapped business opportunities and creative collaborations.

- Act as the primary POC from day one, leading negotiations and onboarding new accounts to ensure a ‘win-win’ ecosystem.

- Manage a portfolio of accounts, acting as their go-to contact for daily operations and performance improvements.

- Maintain a professional, proactive, and HIGH BAR relationship with our partners, representing our brand in every interaction.

- Dive into the data to spot issues (like high cancellation rates or slow prep times) and work directly with partners to fix them - you like challenges!

- Take charge of bringing new partners onto the platform, ensuring their digital storefronts are set up for day-one success. 

- Drive onboarding excellence: Streamlining partner setup through precise city coverage, catalogue synchronization, and operational rigor to guarantee long-term success - mastery in execution!

- Maintain high-level engagement through monthly and quarterly business reviews, becoming a trusted advisor to stakeholders.

- Navigate a high-task environment with ease, turning complex multidisciplinary problems into elegant, scalable solutions.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

- Relationship Management: 2+ years of experience managing robust, long-term partnerships. You know how to drive account success and ensure our company remains top-of-mind for your partners.

- The Owner’s Mindset: You have a natural bias for action. You don’t wait for permission to make things happen; you drive results and hit deadlines.

- Analytical Power: You are comfortable with complex data sets, using them to back up your business judgments and strategy.

- Customer-Centric Mindset: You enjoy building relationships and helping others succeed. You are patient, clear, and persuasive in your communication.

- Retail Expertise: Thorough understanding of retail P&L, revenue dynamics, and the drivers that move the needle in the digital marketplace.

- Communication: Exceptional English proficiency and the ability to command a room, whether you're presenting to internal teams or external partners.

- Negotiation Prowess: Proven track record of managing large-scale accounts and negotiating commercial terms that drive value.

- Adaptability: You thrive in "controlled chaos". You can switch between tasks quickly without losing your focus on quality.

- Retail Passion: You have a genuine interest in how the retail and delivery industry works.

- Experience: 2+ years of experience (internships count!) in sales, account management, or operations.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

🌟 An enticing equity plan that lets you own a piece of the action.

💪 Private health insurance to keep you at your best.

🍔 Monthly Glovo credit to fuel your cravings.

🏊 Discounted gym memberships to stay active.

🧠 Access to online therapy and wellbeing programs to support your mental health.

🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

👪 Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!