Corporate Customer Solutions Executive

Job description:

Purpose of the Job The Corporate Customer Solutions Executive is responsible for developing and managing relationships with corporate customers by identifying business opportunities and delivering tailored logistics and transportation solutions. The role serves as a trusted advisor to customers, understanding their business needs, proposing value-added solutions, and ensuring sustainable revenue growth while maintaining high levels of customer satisfaction. Job Description

• Identify, qualify, and develop new business opportunities within assigned corporate accounts and target markets.
• Build and maintain strong relationships with existing and prospective customers to maximize revenue growth and customer retention.
• Understand customers' business models, supply chain requirements, and strategic objectives to provide tailored logistics solutions.
• Conduct customer meetings, presentations, and solution workshops to demonstrate Aramex's capabilities and value proposition.
• Collaborate with internal departments, including Operations, Customer Service, Pricing, and Solutions teams, to design customized solutions that address customer needs.
• Prepare proposals, quotations, and commercial offers while supporting contract negotiations and closing business opportunities.
• Grow existing accounts by identifying cross-selling and upselling opportunities across Aramex products and services.
• Monitor customer performance, service levels, and satisfaction to ensure long-term partnerships.
• Maintain accurate customer records, sales activities, and pipeline updates in CRM systems.
• Achieve individual sales targets, revenue objectives, and key performance indicators (KPIs).
• Analyze market trends, competitor activities, and industry developments to identify new growth opportunities.
• Act as the primary point of contact for customers and ensure prompt resolution of business and service-related issues.

Job Requirements - Experience and Education

• Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Professional certifications in Sales, Customer Relationship Management, or Supply Chain are considered an advantage.
• 2-4 years of experience in Sales, Business Development, Account Management, or Customer Solutions, preferably within the logistics, transportation, freight forwarding, courier, or supply chain industry

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus