Business Development Representative

POSITION SUMMARY

The Business Development Representative is responsible for outbound prospecting, managing leads, maintaining customer relationships, and supporting sales efforts.

KEY RESPONSIBILITIES

1. Outbound Prospecting:

• Conduct outbound prospecting activities including cold calls, emails, and other lead-generation activities to potential clients.
• Utilize Salesforce to manage prospect information, update contact details, and maintain detailed notes.
• Source new leads through Google searches, LinkedIn, company websites, and other channels, and input them into Salesforce.
• Handle incoming queries and building good client relationships
• Maintain and update the lead generation database to ensure accurate data.

1. Lead Management:

• Set meetings with qualified leads to the sales teams with the objective of closing the sale and providing them with lead summaries.
• Create new opportunities in Salesforce and track progress throughout the sales cycle.
• Follow up on no-show meetings and reschedule as necessary.
• Reach out to tradeshow attendees before and after events to nurture relationships.

1. Customer Relationship Management:

• Monitor portal for branded app information and communicate with design team and Sales Representatives accordingly.
• Track customer ordering trends and proactively reach out to address any issues or explore new opportunities.
• Discuss product features, benefits, and marketing materials with customers to promote Otodata.

1. Support and Collaboration:

• Respond to customer and prospect inquiries via phone and email, directing them to the appropriate departments for assistance.
• Assist with tech-related questions, billing inquiries, and other customer support issues.
• Collaborate with sales representatives to address customer issues and provide updates on customer accounts.
• Attend meetings with sales representatives, management, and other stakeholders to discuss industry trends and business opportunities.

COMPETENCY PROFILES AND REQUIRED QUALIFICATIONS

Education/ Experience/ Certification

• Bachelor’s degree in business administration, Marketing, or related field preferred.
• 2 to 5 years of experience in a similar position;

Knowledge

• Knowledge of a CRM and an ERP;
• Knowledge of Salesforce
• Knowledge of the automotive industry or telemetry (asset).

Required Skills and Abilities

• Ability to understand customer needs and tailor solutions accordingly.
• Strong results orientation with the ability to exceed sales targets.
• Organizational skills to effectively manage multiple tasks and priorities.
• Team player and ability to work collaboratively with other departments.
• Proficiency in computer tools and sales management software.