Customer Demand Specialist (with French)

Project description

VR-124015

As a Customer Demand Specialist, you will play a key role in accelerating Lenovo's One Lenovo strategy by identifying, qualifying and nurturing enterprise opportunities across our end-to-end portfolio including Devices (IDG), Infrastructure (ISG) and Solutions & Services (SSG).

Working closely with Local Sales, Marketing, Technical Specialists and global stakeholders, you will connect customers with solutions that address real business challenges while generating qualified pipeline and supporting revenue growth.

This role combines consultative customer engagement, demand generation and cross-functional collaboration, making it an excellent opportunity for professionals looking to build a career in enterprise technology sales and marketing.

Responsibilities

Generate Qualified Demand

Identify and engage enterprise customers through outbound activities, campaigns, strategic events and opportunity mining.

Build qualified pipeline across Lenovo's Devices, Infrastructure and Services portfolio.

Partner with Sales to prioritize strategic accounts and focus on quality opportunities rather than lead volume.

Conduct customer discovery conversations to uncover business challenges and identify relevant Lenovo solutions.

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Qualify Opportunities

Qualify opportunities using structured discovery methodologies (BANT and solution-fit).

Schedule qualified meetings between customers and Sales.

Ensure timely and accurate handover of Sales Accepted Leads (SALs).

Maintain excellent CRM hygiene within Microsoft Dynamics.

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Collaborate Across One Lenovo

Partner with Local Sales, EHQ Marketing, Product Teams and Technical Specialists to maximize campaign effectiveness.

Support event follow-up activities and ensure high conversion of event-generated leads into qualified opportunities.

Collaborate closely with CDS colleagues across IDG, ISG and SSG to deliver a consistent customer experience.

Share customer feedback and market insights to continuously improve campaigns and messaging.

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Improve Business Performance

Monitor pipeline progression and lead quality.

Provide recommendations to improve campaign performance and conversion rates.

Contribute to continuous improvements in demand generation processes.

Share insights on customer trends and market opportunities.

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What Success Looks Like

Success in this role will be measured by:

Qualified Pipeline Generated

Sales Accepted Leads (SAL)

Qualified Meetings

Conversion Rate

Event-to-Pipeline Performance

CRM Data Quality

SLA Compliance

Customer Experience

Skills

Native or fluent French

Fluent English

Bachelor's degree preferred

3+ years in Business Development, Customer Engagement, Demand Generation or Inside Sales

Comfortable with outbound prospecting and customer conversations

Experience with CRM platforms such as Microsoft Dynamics is an advantage

Strong communication and relationship-building skills

Curious, proactive and customer-focused

Strong organizational and time management skills

Interest in AI, technology and enterprise solutions