Business Development Specialist

Description

The Business Development Specialist drives revenue growth by identifying new business opportunities, expanding dealer and builder relationships, and strengthening the company’s presence in the cabinetry market. This role combines strategic outreach, market research, and hands on collaboration with internal teams to ensure customer needs are met with accuracy, speed, and exceptional service.

Key Responsibilities

New Business Growth

• Identify and pursue new dealer accounts, builder partnerships, and commercial project opportunities.
• Conduct outbound prospecting, networking, and follow up to build a strong sales pipeline.
• Present product lines, finishes, pricing programs, and value propositions to potential clients.
• Prepare and deliver proposals, quotes, and presentations tailored to customer needs.

Account Management & Relationship Building

• Maintain strong relationships with existing dealers, contractors, designers, and builders.
• Provide ongoing support for product questions, pricing, lead times, and order status.
• Conduct regular check ins to identify upselling opportunities and ensure customer satisfaction.
• Resolve issues quickly by coordinating with CSR, Production, QC, and Installation teams.

Market & Competitor Analysis

• Monitor market trends, competitor offerings, and pricing strategies within the cabinetry industry.
• Identify gaps in the market and recommend new product opportunities or sales strategies.
• Gather customer feedback to support product development and operational improvements.

Operational Collaboration

• Work closely with design, CSR, and production teams to ensure accurate quotes and smooth order flow.
• Review drawings, layouts, and specifications to confirm feasibility and pricing accuracy.
• Track project timelines and communicate updates to customers and internal teams.

Sales Reporting & KPI Tracking

• Maintain accurate CRM records, pipeline updates, and activity logs.
• Track KPIs such as new accounts opened, revenue growth, quote to order conversion, and retention.
• Prepare weekly and monthly reports for leadership.

Requirements

• 2–4 years of experience in business development, sales, or account management (cabinetry, construction, or building materials preferred).
• Strong understanding of cabinetry products, installation basics, and manufacturing lead times.
• Excellent communication, negotiation, and presentation skills.
• Ability to read cabinet drawings, layouts, and basic measurements.
• Proficiency with CRM systems and Microsoft Office.
• Valid driver’s license; ability to travel to client sites as needed.
• Bilingual English/Spanish or English/Mandarin is a strong plus for diverse workforce and customer base.

Work Environment

• Mix office, showroom, and on-site customer visits.
• Occasional presence on the production floor to understand product capabilities and limitations.