Account Development Specialist

Standard (Mon-Fri)

Environmental Conditions

Office

Account Development Specialist

Position Summary:

The Account Development Specialist (ADS) is responsible for re-engaging, developing, and growing a portfolio of existing but underpenetrated customer accounts through digital and virtual selling channels. This role combines proactive outreach, digital engagement, and business development techniques to drive incremental revenue and strengthen customer relationships. The ADS works closely with Inside Sales Representatives to deliver seamless customer experiences and accelerate growth across assigned accounts.

Key Responsibilities:

• Manage a defined portfolio of low-frequency customer accounts
• Proactively engage customers via phone, email, and digital tools to identify account potential and drive incremental revenue through targeted digital campaigns and outreach
• Identify opportunities for account expansion and cross selling based on customer profiles and purchase history using digital tools
• Utilize CRM for accurate documentation of all activities
• Guide customer toward digital self-service tools and online purchasing
• Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management
• Participate in regular coaching sessions and training to enhance digital selling and account development skills

• Bachelor’s degree, preferably in the sciences or equivalent work experience
• Prior sales, lab experience, or business development experience is an asset
• Strong communication and digital selling skills (phone, email, CRM, AI)
• Strong written and verbal communication skills in English (B2+)
• Proficiency in Salesforce (or similar CRM)
• Computer proficient with experience using Microsoft Office Suite and LinkedIn.
• Must deliver excellent customer service
• Excellent organizational, prioritization, and time management skills
• Collaborative team player with a customer-first mindset
• Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement