Senior ServiceNow Business Analyst

We are seeking a talented Senior ServiceNow Business Analyst to join our innovative team in the tech industry. If you excel at analyzing business needs and translating them into actionable insights, we want to meet you!

This position focuses on defining product requirements and leading the engineering team to deliver successful ServiceNow implementations.

Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.

Responsibilities

• Define and clarify requirements by engaging with stakeholders
• Ensure scope is well-defined and managed across the program
• Maintain accurate documentation for program and project management
• Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle
• Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders
• Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting
• Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes
• Analyze business processes to identify opportunities for improvement
• Develop comprehensive project plans and establish timelines
• Perform data analysis to inform decision-making
• Lead meetings and workshops with stakeholders
• Track project progress and share key performance metrics
• Confirm that solutions meet business needs and objectives
• Support activities during the implementation phase
• Conduct reviews post-implementation to evaluate project success
• Keep abreast of industry trends and emerging practices

Requirements

• ServiceNow implementation experience (1 year minimum)
• At least 4 years of experience in Business Analysis, emerging technologies, or related fields
• Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD
• Familiarity with Agile software development methodologies
• Experience as a scrum master driving development sprints
• Bachelor’s degree in a technical field or equivalent practical expertise
• Proven performance as a Business Analyst in the tech industry
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in data analysis and visualization tools
• Understanding of business process modeling techniques
• Knowledge of project management methodologies
• Capacity to work independently and collaboratively
• Attention to detail with strong organizational capabilities
• Familiarity with the software development lifecycle (SDLC)
• Expertise in Agile and Scrum methodologies
• English Level B2+

Nice to have

• Background in Software Engineering
• Aptitude for solving problems in dynamic and evolving environments
• Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals
• Capability to explain technical concepts to non-technical stakeholders
• Exceptional verbal and written communication skills

We offer

• We connect like-minded people
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to EPAM's internal learning database
  • Free English classes with certified teachers
• We cover it all
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.