Client Operations Specialist - Service Operations

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com The Client Operations Specialist (COS) will help support the operations and optimization for all post sales employees. The COS serves as the go-to resource for any process, platform, orders, reporting, systems questions, implementation, and execution. The COS is also a key extended member of Post Sales Operations team and develops and manages key strategic initiatives. The successful candidate will be an individual with exceptional customer focus, employee focus, outstanding organization, and time management skills. The COS should have the advanced ability to grasp technical concepts; process concepts, and train their teams and fellow leaders. This is a team-oriented job that encourages cross-departmental collaboration and effective communication skills. Responsibilities: The candidate must be flexible and able to multitask across a variety of job duties, including: - Serve as experts in answering people, process, reporting, and system questions - Conduct weekly technical, process, and operational training sessions - Partner with key Gannett leaders and act as a resource and leader - Be the point person for resolving issues and escalate when necessary - Assist Post Sales teams with any operations related questions to ensure efficiency - Monitor client retention, down for payment reporting and work to improve related metrics - Help ensure assigned regions are compliant with systems and policies - Set the tone for a culture that allows everyone to have a positive experience by leading by example - Develop, manage, and lead key strategic initiatives when necessary - Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools - Be a subject matter expert for all Post Sales Operations initiatives - Perform other responsibilities as assigned Qualifications: - 3+ years of experience in Customer Service, Sales Operations, Sales, Marketing, Training, or related field. - Previous background communicating, setting & managing expectations with internal stakeholders and external client stakeholders. - Strong analytic and quantitative skills. - Requires strong oral and written skills with a client focus. - Bachelor’s Degree in Business or related field. - Ability to prioritize and handle multiple tasks while ensuring details are not missed. #LOCALiQ The annualized base salary for this role will be $40, 000,00 - $45,000.00.  Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at . Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.

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