Content Strategist

Title and Summary

Senior Content Strategy Analys

t
Job Title: Sr Content Strategy Analyst / Sr Technical Writ

erSummar

y:Content Strategy and Development (CS&D) provides the technical a

ndoperational information that customers and stakeholders need to

dobusiness with Mastercard. CS&D is committed to driving the business goa

lsof Mastercard by maximizing the impact of content. We foster solutions

toprovide the right content, to the right stakeholders, in the right format, at t

heright time. We accomplish this goal by collaborating with business partne

rsto understand customer needs and deliver timely, high-quality information

ina wide range of media and language

s.
Overvi

ew:This position involves creating and delivering technical content

andpublications about Mastercard products and services for our customers.

Theposition involves performing all stages of the processes to publish techni

calcontent in online, mobile, and printed formats. It also includes researchi

ng,evaluating, selecting, and implementing new enterprise-wide processes

andtechnologi

es.• Are you passionate about technology and finding new ways of do

ingthings that challenge the status q

uo?• Do you enjoy finding new solutions for delivering digital conte

nt?• Do you enjoy working on a team that interfaces with business partn

ersacross the glo

be?
R

ole:• Work with cross-functional teams and multiple Business/Product Owner

s tocreate original content and update existing technical con

tent• Accountable for the successful completion of high-quality projects within

thetechnical writing func

tion• Ensure updates are made to content in accordance to the CS&D wri

tingstand

ards• Manage day-to-day writing and publishing needs to deliver content on

linefor consumption through multiple channels including web and mo

bile• Provide excellent customer service to our business partners and custo

mers• Author in XML or markdown, a tool utilized for content creation and edi

ting• Publish technical content to multiple platforms and output types, such as

PDF,HTML, Wiki, and online help file genera

tion• Gathering/analysis of requirements/informa

tion• Facilitation and presentation sk

ills• New hire training and peer mento

ring• Participate in estimation activi

ties• Daily review and assessment of project intake portal (

TAG)
All About

You:• Possesses strong organizational and time management sk

ills.• Experience with Project Management and an understanding of Agil

e andWaterfall methodol

ogies• Exhibit strong written and verbal communication s

kills• Technologically savvy, spearheading innovation through ingenuity, creati

vity,and thoughtful

risks• Adaptable to dynamic change and ambiguity thriving in a fast-

pacedenviro

nment• Ability to identify the need for graphics and process flows to improve co

ntent• Ability to identify and implement process and strategy improv

ementopportunities with consideration for target audience, user experience product

lifecycle and documentation best prac

tices• Team player, ability to interact and consult with various levels throughou

t theorganization to cultivate and expand partner

ships• Exhibit the highest degree of professionalism, accountability

, andempowerment to drive re

sults• Ability to work independently including problem-solve and trouble

shoot• Experience with Microsoft Office pro

ducts• Experience with content management systems (CMS) and other auth

oringtools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio

Code• Proficient in API and DITA/XML, including best practices with markups,

tags,entitlements, and topic

types• Experience working as an information architect or with an inform

ationarchitecture

team• Knowledge with Domo, Tableau or similar metrics tracking and reporting

tools• Experience with creating content templates for our Business Par

tners• Working understanding of content localiz

ation• Advanced interpersonal skills, serving as an ambassador for stan

dards

Corporate Security Respons

ibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security a

• nd must:Abide by Mastercard’s security policies and pr
• actices;Ensure the confidentiality and integrity of the information being a
• ccessed;Report any suspected information security violation or bre
• ach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s gui