Application System Analyst

Application System Analyst II - Converge Revenue Cycle

📍 Location: Tyler, Texas, United States (Hybrid)

🏢 Industry: Hospitals and Health Care

💼 Work Setting: Hybrid

Are you passionate about leveraging technology to improve business operations and user experiences?

We are seeking an experienced Application Systems Analyst II to act as a key link between end users, business stakeholders, technical teams, and third-party partners. In this role, you will analyze requirements, design and optimize system solutions, support application performance, and drive process improvements that enhance operational efficiency and service quality.

Key Responsibilities

• Analyze, design, test, document, implement, maintain, and optimize assigned applications, workflows, and business processes.
• Partner with cross-functional teams to deliver medium to high-complexity projects and system enhancements.
• Gather, document, and evaluate business requirements, perform gap analyses, and recommend effective solutions.
• Support application configuration, troubleshooting, and issue resolution while ensuring adherence to change management standards.
• Provide project coordination, status reporting, and stakeholder communication throughout project lifecycles.
• Identify opportunities to improve system usability, efficiency, and overall user experience.
• Collaborate with operational and technical teams to resolve application and infrastructure-related issues.
• Develop and maintain strong relationships with users, business partners, and leadership teams.
• Evaluate new application releases and functionality, recommending enhancements where appropriate.
• Create and maintain clear documentation, training materials, and user communications.
• Mentor junior team members by sharing knowledge, best practices, and technical expertise.
• Escalate issues when required and ensure service commitments and project objectives are met.
• Participate in user training sessions and ongoing professional development activities.
• Contribute to continuous improvement initiatives and support organizational goals through high-quality service delivery.

Required Qualifications

Education

• Associate's or Bachelor's degree in Information Systems, Business, Healthcare Administration, Computer Science, or a related field preferred.

Skills

• Strong analytical and problem-solving abilities.
• Experience gathering and documenting business and system requirements.
• Ability to present complex information through reports, dashboards, charts, and presentations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and related productivity tools.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently as well as collaboratively within a team environment.
• Adaptability and willingness to embrace change and continuous learning.
• Strong customer service and stakeholder management skills.

Experience

• Minimum of 3 years of professional experience in application support, business systems analysis, or information systems.
• At least 2 years of experience within healthcare, business operations, or technology-focused environments preferred.
• Experience supporting system implementations, enhancements, and troubleshooting activities.
• Ability to independently resolve moderate-level incidents and support requests.
• Experience collaborating with senior team members on solution design and process improvements.
• Demonstrated capability to mentor and support less experienced team members.

Certifications

• Relevant industry or application-specific certifications are preferred.
• Any required platform-specific certifications should be obtained within designated timelines and maintained through ongoing training and recertification requirements