NETSuite Application Support Analyst

Aqualis Group is a global consultancy group, combining multi-disciplined expertise to deliver marine, engineering and technical services that drive safety and sustainability in maritime, oil & gas and renewable energy sectors.

The NetSuite Application Support Analyst is the first line of support for Aqualis Group’s NetSuite ERP and related business systems, ensuring the effective adoption, day-to-day use and support of these platforms across an international user base. The role blends functional business analysis with hands-on user support triaging and resolving issues, capturing requirements, testing changes and championing best practice in system use. Working closely with the wider Business Systems team, the role is the front door for NetSuite queries and a key enabler of a well-supported, well-adopted platform.

What will you be doing?

• Provide first-line functional support to a global NetSuite user base, triaging, prioritising and resolving issues and ensuring all support requests are tracked to resolution.
• Perform day-to-day application administration user setup, roles and basic configuration under guidance.
• Capture functional and technical requirements from the business and build them into a prioritised backlog with the Business Systems team.
• Test system changes, enhancements and release updates; support UAT and deployment.
• Champion the use of NetSuite and demonstrate best practice, act as a bridge between the business and the technical team.
• Develop and deliver training and user guidance and coordinate a regional super-user network.
• Maintain user-facing documentation and knowledge-based content.
• Act as a point of contact between the business and application vendors for logged issues.
• Other duties as assigned.

What are we looking for?

• Degree or equivalent experience in a business, finance or information-systems discipline.
• Working familiarity with NetSuite (or a comparable ERP) as a user / administrator.
• 2+ years in application support or business-systems support, ideally ERP (NetSuite, Deltek or comparable).
• Experience supporting international / 24-7 business systems and prioritising a diverse workload.
• Confident NetSuite (or comparable ERP) user / administrator with an understanding of ERP-enabled processes.
• Strong troubleshooting and requirements-capture skills.
• Excellent documentation and organisational skills.

Further Information

This position will be based at our offices in Kuala Lumpur, Malaysia, or Cebu, the Philippines. You must have the right to live and work in Malaysia or the Philippines.

The closing date for applications is Friday 7th August. We reserve the right to close the advert sooner should we receive sufficient responses.

You can learn more about our team and what we do here: https://aqualis-group.com/

To ensure your application is considered, please submit it using the link provided on this page.

NO RECRUITMENT AGENCIES.

Our Commitment To D&I

At Aqualis Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.