Business Analyst

OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions and recently celebrated our 20th anniversary.

Some of our recent achievements include:

• Recognition in Fast Company’s “Best Workplaces for Innovators.”
• Salesforce 2024 Partner Innovation Award for Multi-Cloud Digital Transformation.
• Named a Great Place to Work Certified Organisation in ASEAN and ANZ (2022/2023).

Our AI-powered solutions drive data-informed decisions and enhance operational efficiency. With 45 locations and 2,000 clients worldwide, we build trust through innovation.

About the Role

The Business Analyst's responsibilities include helping to define business problems via in

depth investigation and gathering of technical and non-technical information. Once the

issue is clearly understood, they outline detailed requirements for a solution and ensure

the delivered solution meets those business requirements.

Key Responsibilities

• Collaborate with stakeholders to understand business needs, goals, and requirements.
• Conduct thorough analysis of existing business processes, systems, and workflows.
• Identify areas for improvement and propose solutions to enhance operational efficiency and effectiveness.
• Gather and document detailed business requirements, user stories, and functional specifications.
• Facilitate workshops and meetings to elicit requirements and gather feedback from stakeholders.
• Collaborate with development teams to ensure clear understanding of requirements and effective solution delivery.
• Conduct feasibility studies and impact assessments to evaluate proposed solutions.
• Analyze and document business processes, data flows, and system interactions.
• Perform gap analysis to identify discrepancies between current and desired states.
• Assist in the development and execution of test plans and test cases.
• Provide support and guidance to stakeholders throughout the project lifecycle.
• Stay up-to-date with industry trends, emerging technologies, and best practices in business analysis.

Requirements

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• Relevant certifications in business analysis (e.g., CBAP, CCBA) are advantageous.
• Experience in Digital, e-commerce
• Functional Documentation
• Good Communication skills
• Analytical thinking
• Understanding of customer’s business needs and priorities
• Comfortable with client facing
• Fluent in both Japanese and English, with the ability to communicate complex technical concepts clearly in both languages.

Why join OSF Digital?

We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. As a work-from-anywhere company, we prioritise what you deliver over where you work. OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact.

Our Core Values:

Innovation & Excellence: #OSF Excellence, We aim for the moon, delivering groundbreaking solutions and achieving significant strides in digital transformation.

Collaboration: We work as #OneTeam, encouraging open communication and collective achievement across the globe.

Flexibility & Outcomes: #ResultsAnywhere, We focus on delivering the best results, allowing employees to choose their work environment.

Progress & Evolution: #Drivenbychange, We embrace change, constantly seeking faster, better, and easier ways to guide our clients to success.

Resilience & Diversity: #OSFStrong, We stand firm through challenges, leveraging our diverse team to solve complex problems and contribute positively to our ecosystem.

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.