Business Process Analyst
Indexed description
This person will work closely with Team Members across the company at all levels to:
- Research, document, and analyze business processes across the company
- Use data-driven approach to identify trends and recommend improvements to business processes
- Work with Team Members across the company to define or modify business processes to address business needs
- Ensure business systems support the needs of the business and the Team
- Communicate with Team Members in all roles across the company to learn business requirements and identify opportunities for improvement
- Document business processes – process mapping, business rules, training materials, and other documentation as needed; maintain as required
- Lead Teams through process meetings, document as-is and would-be processes
- Understand city-specific requirements that require modifications to a company-wide process
- Determining the appropriate data needed for research and extracting that data from business systems
- Data analysis – identify patterns and trends, specific areas of concern, leading indicators of upcoming events, and predictive measures
- Gathering consensus on recommendations – follow up on feedback as needed
- Prepare and present findings and recommendations from research to Management
- Work with Application Development Team to ensure that business systems support business processes
- Work with Trainers across the company to ensure that business processes are being properly communicated to all Team Members
- Project Management – action plan, communication plan, meeting planning, followup, and other responsibilities as needed
- Bring together groups of Team Members with common roles to share information, best practices, and work through common obstacles as needed
- Collaborate with Team Members across the company to determine opportunities for standardization
- Facilitate discussions virtually with Team Members from across the company.
- Travel! This job can involve 30-50% travel depending on current projects.
- Is comfortable asking questions to uncover what’s working, what’s not working, and what would make our business operate more efficiently
- Willing to explore and learn parts of the business you may not already know
- Is a great listener – both to direct and indirect feedback from the Team
- Is an excellent communicator – verbal and written skills, in person and virtually
- Is able to remove emotion from the situation to hone in on the critical issues
- Is highly organized and able to juggle multiple, sometimes competing priorities
- Has a secret inner nerd who loves to look at data and make business recommendations
- Looks for creative solutions to complex challenges
- Is a natural leader – able to lead groups of all sizes and levels of authority through candid discussions to define and modify business processes
- Willing to learn through experiences and involvement in business processes
- Previous experience in business process analysis or process improvement (Lean Six Sigma or similar) is preferred
- Project management skills – ability to define the steps required to take a project from start to finish and to see these tasks through to completion; ability to manage multiple projects at one time
- Willingness to adopt new technology and build technical skills to support development of business solutions
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation, Paid Holidays, plus PTO
- New Home Discount for Team Member and Family
- College Scholarship Program
- Community Outreach
- Sabbaticals
- And more!
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.
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