Business Analyst - Utilities (Billing & Customer Platforms) (100% remote within Spain)

Role Description

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for an experienced Business Analyst with strong expertise in Utilities, Customer Information Systems (CIS), Billing, and Customer-to-Cash / Meter-to-Cash processes to join a large-scale transformation programme.

In this role, you will act as the key link between business stakeholders and delivery teams, helping to define future-state processes, translate complex business requirements into actionable user stories, and ensure successful implementation across billing, customer management, metering, payments, collections, and market operations.

If you have a passion for process improvement, stakeholder management, and utility industry transformations, we'd like to hear from you.

Full remote collaboration, with travel occasionally to London.

Key Responsibilities

Lead discovery workshops with stakeholders across Customer Service, Billing, Finance, Credit & Collections, Metering, Market Operations, Regulatory, Digital, and Technology teams.

Analyse And Document Current And Future-state Business Processes Covering

• Customer and account setup
• Contract lifecycle management
• Products and tariffs
• Premises and supply points
• Metering and consumption
• Rating and billing
• Payments and refunds
• Receivables and debt management
• Market interactions

Gather And Document

• Functional requirements
• Data requirements
• Integration requirements
• Reporting needs
• Security and control requirements
• Non-functional requirements

Convert business and regulatory rules into clear implementation requirements and acceptance criteria.

Manage and refine product backlogs, helping delivery teams prioritise and prepare work items.

Support solution design and configuration workshops while maintaining full requirement traceability.

Define Business Scenarios For

• System Testing
• Integration Testing
• Regression Testing
• User Acceptance Testing (UAT)

Collaborate With Data Engineers On

• Source-to-target mappings
• Data quality rules
• Migration reconciliation
• Remediation decisions

Work Closely With Developers And Integration Teams To Clarify

• APIs
• Event-driven processes
• Validations
• Error handling
• Operational support requirements

Coordinate UAT execution, defect management, business sign-off, and operational readiness activities.

Create and validate operational procedures, training materials, and business readiness documentation for go-live.

Minimum Requirements

Proven experience as a Business Analyst on:

• Utility CIS platforms
• Billing transformation programmes
• CRM transformations
• Customer-to-Cash initiatives
• Meter-to-Cash programmes

Strong Understanding Of Utility Operations Across

• Electricity
• Gas
• Water markets

Deep Knowledge Of

• Customers and contracts
• Premises and supply points
• Metering and consumption
• Tariffs and pricing
• Billing and invoicing
• Payments and collections
• Debt management

Experience Defining And Documenting Complex

• Pricing models
• Tariff structures
• Billing rules
• Financial controls
• Business exceptions

Strong stakeholder management and workshop facilitation skills.

Experience Creating

• User stories
• Acceptance criteria
• Business rules
• Process flows
• Data requirements

Working Knowledge Of

• APIs
• System integrations
• Data models
• Event-driven architectures
• SQL

Experience working in Agile or Hybrid delivery environments.

Excellent English communication skills (written and spoken). C1 level

Nice To Have

Experience with utilities platforms such as:

• SAP Utilities
• Oracle Utilities
• Kraken Technologies
• Hansen
• Other enterprise CIS/Billing platforms

Knowledge Of

• Market messaging
• Settlement
• Customer switching processes
• Utility regulations

Experience Integrating Utility Platforms With

• CRM systems
• Digital channels
• Payment providers
• Meter data platforms
• Finance systems
• Data platforms

Experience working in multi-country or multi-entity utility programmes.

Business Analysis Certifications

• IIBA
• BCS
• Equivalent certifications

What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Heath Care Plan, teleworking compensation, Life and Accident Insurances).
• `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
• UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Skills

Business Analysis, Requirements Gathering, Process Documentation, Oracle Utilities, SAP Utilities