VP, Systems & Reports Analyst
Indexed description
Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties And Responsibilities Include The Following
- Assists department heads throughout the bank with the following tasks, as needed:
- Identifying opportunities to add efficiencies to processes by better utilizing core systems
- Generating custom reports that will provide decision makers with the information they need
- Provide technical support to bank employees with their use of core systems
- Occasionally train bank employees on the use of core systems, as needed
- Any other assistance needed by bank departments with core systems
- Translate requests from business units and technical teams, from across the organization, into actionable project plans by gathering requirements and planning resources
- Create and maintain project documentation with a systematic approach
- Assist and serve as the back up to the VP Core Systems Manager as follows:
- Configure and customize the core banking system to meet the organization’s business requirements, regulatory needs and improve system user acceptance
- Liaison with the Bank’s core vendor regarding opening new tickets for system changes, updates or validating system settings.
- Perform and document periodic audits to ensure the accuracy of user roles and ensure change management requirements are met.
- Communicate directly with the Bank’s auditors and examiners to provide system validation testing and security controls.
- Work with external vendors and internal teams to integrate third-party applications and services with the core banking system.
- Provide resolutions to complex technical system issues
- Participate in core banking system upgrades, migrations, and new project implementation including thorough testing and validation.
- Ensure thorough testing of upgrades and new implementations using the Bank’s various test environments
- Troubleshoots system issues that may impact clients and works to identify and resolve the issues.
- Participate in Fiserv DNA training, Fiserv Community, and other opportunities to improve skills, keep abreast of best practices and changes to the platform and products
- Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
- Other duties as assigned
- Relevant PM Certification or education (PMP or equivalent) preferred
- A minimum of 5 years of analyst experience with core banking systems
- Bachelor’s Degree or work experience equivalent with sufficient background in administering core banking systems and business management disciplines
- Strong skillset with writing custom reports
- Ability to effectively analyze unique issues/problems without precedent and/or structure and problem solve collaboratively
- Ability to interact with a wide range of internal staff members and external professionals
- Knowledge of system security protocols and industry best practices
- Strong foundational knowledge of bank operations, core platform functions, proficiencies and integration
- Knowledge of Microsoft Project or other project management tools
- Ability to maintain regular attendance and work scheduled hours
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