Customer Operations Specialist

Help Shape the Customer Experience Behind Some of America's Most Recognized Dairy Brands

What happens after a customer places an order?

That's where you come in.

At Lactalis US Yogurt, we're looking for a Customer Fulfillment Analyst who thrives at the intersection of customers, supply chain, analytics, and operations. In this highly visible role, you'll collaborate with Sales, Customer Service, Logistics, Transportation, Planning, and Supply Chain teams to ensure products move efficiently from our facilities to our customers.

You'll do more than manage orders, you'll uncover insights, solve complex supply chain challenges, drive service improvements, and help deliver exceptional customer experiences across a portfolio of iconic brands.

If you're analytical, customer-focused, and passionate about making an impact, this is an opportunity to build a career with the world's largest dairy company.

Why This Role Is Exciting

You'll have the opportunity to:

• Become a trusted business partner to Sales, Customer Service, and Supply Chain teams.
• Own critical service and operational performance analytics.
• Identify opportunities to improve OTIF, inventory flow, and customer satisfaction.
• Influence business decisions through data and actionable insights.
• Build scorecards, dashboards, and reporting that drive measurable results.
• Gain exposure to customer-facing supply chain operations within a leading CPG organization.
• Help shape how we serve customers more effectively and efficiently.

What You'll Do

Drive Customer Supply Chain Performance

• Analyze service levels, fulfillment performance, and operational trends to identify opportunities for improvement.
• Monitor and improve OTIF performance through root cause analysis and corrective actions.
• Develop allocation strategies that balance inventory availability and customer demand.
• Support order fulfillment activities for key customer accounts.

Turn Data into Action

• Create and maintain scorecards, dashboards, and KPI reporting that measure service, efficiency, and performance.
• Identify trends, risks, and opportunities through data analysis.
• Deliver meaningful business insights that support customer and operational decision-making.
• Develop and document reporting processes and best practices.

Partner Across the Business

• Collaborate with Sales, Customer Service, Transportation, Warehousing, and Supply Chain teams to resolve issues and improve performance.
• Communicate proactively regarding service disruptions, inventory constraints, and fulfillment challenges.
• Support continuous improvement initiatives that enhance customer experience and business outcomes.

Improve Processes

• Evaluate fulfillment and customer service processes for efficiency and effectiveness.
• Recommend and implement improvements that reduce complexity and improve performance.
• Support the development of proactive service communications and customer-facing reporting tools.

What You'll Bring

Required Qualifications

• University degree in Business, Supply Chain, Operations, or a related field preferred.
• 2+ years of experience in order management, supply chain, inventory management, planning, customer operations, or related functions.
• Strong analytical and problem-solving capabilities.
• Advanced Excel skills and experience working with large data sets.
• Exceptional communication and cross-functional collaboration skills.

Preferred Qualifications

• Experience working within customer-facing supply chain, logistics, or sales support environments.
• SAP or other ERP system experience.
• Consumer Packaged Goods (CPG) experience.
• Knowledge of inventory management, fulfillment, OTIF, and customer service operations.
• Experience with Power BI, Tableau, Spotfire, SQL, Python, or related analytical tools.

Why Lactalis?

Lactalis is the world's leading dairy company, operating in more than 50 countries with over 85,000 employees worldwide. In the United States, our portfolio includes iconic brands such as Galbani®, Président®, siggi's®, Stonyfield Organic®, Yoplait®, Cracker Barrel®, Black Diamond®, and many more.

Our success is driven by three core values:

Ambition. Engagement. Simplicity.

We invest in people who are curious, collaborative, and eager to grow. Whether you're looking to deepen your supply chain expertise or build a long-term career with a global industry leader, Lactalis offers the opportunity to make a meaningful impact.

Bring your passion. Build your expertise. Shape the future of dairy.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.