Operational Excellence Manager

Your Benefits
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.

Great Team
It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description
What you can expect
Project Management & Oversight

• Maintain a structured overview of all ongoing and planned projects across the UK.
• Independently manage selected projects from initiation to completion.
• Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

• Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
• Support onboarding and upskilling of team members on digital tools and processes.
• Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

• Organise and lead workshops with internal and external stakeholders.
• Prepare and present project updates and strategic presentations for executive audiences.
• Manage stakeholder relationships for specific projects, including C-Level and operational users.

Business implementation

• Develop and improve business implementation processes and ensure their enforcement.
• Drives collaboration between stakeholders on commercial and operational side of the business

Process Improvement & Demand Management

• Capture and document process improvement demands.
• Create and manage tickets in Jira and align with regional OET teams and domain owners.

Application Rollouts & Testing

• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
• Conduct GAP analyses, gather country feedback, and define operational blueprints.
• Organize release note management and coordinate testing with country OETs.
• Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

• Set up and maintain and analyse dashboards for operational KPIs.
• Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

• Provide 2nd level support.
• Track support reporting and aim to reduce 2nd level workload.

What you bring
Required Skills & Competencies

• Strong organisational skills with a structured and proactive working style.
• Excellent verbal and written communication skills.
• Confident public speaking and facilitation abilities.
• Professional proficiency in business English.
• High-level presentation skills.

Additional Requirements

• Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
• Readiness to travel within the UK for workshops, trainings, and project coordination.

Tools & Systems

• Microsoft Office Suite: Word, Excel, PowerPoint
• Project & Collaboration Tools: Jira