Supervisor, Business Services Reporting

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

Job Summary/Purpose

As the Supervisor, Business Services Reporting (BSOS), you'll lead a team responsible for delivering data insights and reporting that support Meter to Cash (M2C) and business partners across Entergy. You'll leverage data analytics, AI, and reporting tools to provide actionable insights that support strategic initiatives, regulatory filings, franchise fee management, and data-driven decision-making.

You'll partner with cross-functional teams to improve reporting processes, ensure data quality, manage operational priorities, and drive continuous improvement through technology and process optimization.

Job Duties/Responsibilities

In this role, you will:

• Lead and develop a team of professionals specializing in data analytics, reporting, data visualization, and query tools.
• Deliver reports, dashboards, and data insights that support strategic initiatives, regulatory filings, franchise fee management, and operational decision-making.
• Leverage AI and other technologies to improve data quality, validate key systems and databases, and identify opportunities for automation and process improvement.
• Lead root cause analysis, resolve system and process issues, and implement controls to improve reporting accuracy and operational performance.
• Manage reporting requests, prioritize workload, and coordinate business requirements, system enhancements, and technical solutions across multiple functional areas.
• Partner with Operating Companies and business stakeholders to support franchise fee assignments, operational recommendations, and business initiatives.
• Monitor team performance, coach employees, establish performance goals, and foster a culture of continuous improvement and customer service.
• Manage budgets, monitor expenses, and stay informed of regulatory or political changes that may impact business operations.

Requirements

Education

• Bachelor's degree in a technical or business-related field, or equivalent work experience.
• Preferred: Master's degree.

Experience

• 5–7+ years of relevant professional experience with a degree, or 10+ years of relevant professional experience in lieu of a degree.
• Preferred: 2+ years of supervisory, IT, and project management experience.

Knowledge, Skills & Abilities

• Strong data analytics, reporting, and data visualization skills.
• Knowledge of SAP Customer Care System (CCS), Meter to Cash processes, and related applications.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Experience working with customer service, accounting, AMI, CCS, and other enterprise systems.
• Strong analytical, problem-solving, negotiation, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to lead teams in both office and remote environments.
• Strong leadership, strategic planning, customer service, and conflict resolution skills.

Primary Location: Arkansas-Little Rock Arkansas : Little Rock

Job Function: Corporate

FLSA Status: Professional

Relocation Option: No Relocation Offered

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

Req ID: 123736

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.