Business Analyst - ServiceNow

ServiceNow Business Analyst

$60 - $70/hr

Hybrid - 4 days on site

Position Overview

We're seeking an experienced ServiceNow Business Analyst with strong expertise in HR Service Delivery and a working understanding of the Security Operations ecosystem. This is a hands-on, techno-functional role working directly in the platform to configure modules, gather requirements from stakeholders, and improve service delivery end to end at one of our Fortune 300 clients headquarted in AZ. You will partner with HR, IT, and Security teams to translate business needs into working solutions.

Responsibilities

• Configure and optimize ServiceNow HR modules to meet business requirements
• Support Security Operations module configuration and security incident workflows
• Collaborate with HR, IT, and Security teams to streamline service delivery processes
• Analyze current state processes and recommend improvements
• Facilitate requirement gathering sessions and stakeholder workshops
• Create and maintain technical documentation and training materials
• Provide ongoing platform support and troubleshooting

Qualifications

• 3+ years of hands-on experience with ServiceNow
• Working understanding of the ServiceNow security ecosystem and fundamentals
• Proven business analysis experience gathering requirements, documenting processes, and translating business needs into technical solutions
• Strong understanding of ServiceNow fundamentals, business rules, workflows, forms, and configuration across multiple modules
• Experience partnering with HR, Security, and IT stakeholders
• Strong technical writing skills for creating user guides, process documentation, and training materials

Preferred Qualifications

• HR Service Delivery (HRSD), Employee Center, and HR case management
• Knowledge of Integrated Risk Management (IRM), including GRC, Policy & Compliance, or Risk Management modules
• ServiceNow certifications such as CSA, CIS-HR, CIS-VR, or related
• Understanding of ITIL/ITSM best practices
• Understanding of how HR and security processes intersect, including user provisioning, access management, and compliance

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HireRising

We're an IT staffing and consulting firm that connects high-caliber technology professionals with innovative organizations across the U.S. and nearshore markets, with new ventures into Finance & Accounting. We specialize in contract, contract-to-hire, direct hire, and nearshore solutions, helping clients build strong technical teams while supporting candidates in finding roles that align with their skills, goals, and lifestyle.

Our Mission

Our mission is to elevate people and organizations by building long-term, trust-based relationships. We take a people-first approach to recruiting, focusing on integrity, transparency, and clear communication at every stage of the hiring process.

Candidate Experience

We invest the time to understand your technical background, career goals, and what you value in a work environment, so we can present opportunities that truly fit. As a candidate, you can expect honest feedback, realistic expectations, and a recruiting partner who actively advocates for you with our clients.

Let’s Stay Connected

If this role isn’t a perfect match, we still encourage you to connect with us. New opportunities open frequently, and we’re always interested in building relationships with talented IT professionals for both current and future roles.