Business Analyst

Description

The City of Glendale's Innovation & Technology department focuses on the delivery and operations of vital IT infrastruc­ture, computer support, IT governance, project management, as well as support and maintenance of enterprise applications, data analytics, GIS services, and cybersecurity.

The Business Analyst is responsible for analyzing business requirements and providing functional support for an assigned department.

Job duties include focusing on specific departmental applications or hardware; developing systems based on detailed specifications and operating as a liaison among business and Innovation & Technology stakeholders to elicit, analyze, communicate, and validate features and requirements for changes to business processes, policies, information, and information systems.

This Position Is

• FLSA Exempt, and will be paid a salary regardless of hours hours worked per week.
• A Grade 410 with an annual salary between $76,709.00 - $115,064.00.

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.

Below are some City of Glendale benefits resources for your review:

• 2026 - 2027 Benefits Guide
• City of Glendale’s Benefits Page

The City of Glendale also offers Regular status positions the following:

• 10.5 paid holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays
• Vacation leave accrues at:
• 5.33 hours per pay period (138 hours/17.25* days per year)
• Increases to 6.12 hours per pay period after 5 years
• Then caps out at 7.6 hours per pay period after 10 years of service
• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year)
• Days per year estimates are based on an 8-hour work day.
  

This position participates in the Arizona State Retirement System (ASRS).

• Contribution is mandatory, and deducted every pay period
• The current contribution rate is 11.98%

The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at StateFarm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently.

At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Essential Functions

• Works as a member of cross-functional teams to help design solutions. Leads requirements gathering, reporting needs assessments, future state design and fit-gap analysis workshops with business stakeholders to determine desired technology and non-technology goals, priorities, and resources.
• Responsible for software development lifecycle, which may include the following: Develops business requirements for Requests for Proposals; clearly communicates technical specifications and technical deliverables, verbally and in writing, with the development team; creates preliminary outlines used to guide product coding, development, and implementation.
• Develops traceability matrices from business requirements. Validates the service is “fit for purpose” and requirements are being met.
• Designs future state by analyzing requirements; developing workflow and constructing workflow charts and diagrams; studying system capabilities.
• Develops and executes test plans. Provides user testing management for assigned projects. Ensures issues are identified, tracked, reported and resolved in a timely manner.
• Determines departmental business issues and data challenges, elicits requirements from end-users to develop functional and system design specifications.
• Creates and maintains a variety of system reports, which may involve complex programming of software, databases, and/or other related systems to support the business needs of the department.
• Monitors and approves system security, updates and maintains system security records and permissions, and performs security reviews and audits as assigned.
• Performs problem and/or process identification and definition; analyzes problems and takes corrective action or makes recommendations.
• Assists in providing technical direction and support, including budget projections, for the assigned functional area in determining current and future software and hardware needs. May prepare and monitor a program budget or provide recommendations for the budget regarding computer equipment and systems for a department.
• Identifies and researches trends and developments and makes recommendations on software and hardware needs; works with vendors, consultants and staff and assists with the procurement, budget, and evaluation process on software and hardware related purchases for the department.
• May maintain department inventory of computer hardware/equipment.
• Assists with software rollouts, hardware replacement, and software installations; assists in prioritization, submission, and implementation of requests for technology service for the assigned functional area.
• Coordinates, schedules, and performs end-user training of business systems and technologies as necessary to support the department's applications; includes preparation and maintenance of departmental technical procedures, user guides, project documentation, and training materials.
• Develops, maintains, and updates departmental web content as assigned. Assists departmental web authors as needed.
• Provides minor computer support and assists department users in the use of equipment and software, network and/or other related technology problems.
• May assist with grant applications related to information and/or business system technology.
• Performs other related duties as assigned.

Minimum Qualifications

Minimum Qualifications/Special Requirements/Success Factors

Bachelor's Degree in Information Technology, GIS or Computer Science, Business or related field and three years of related information technology business analyst experience in assigned area supporting financial applications/operations, HRIS, software configurations, process design, process mapping or project planning.

The preferred candidate for this role will have an industry recognized business analyst or relevant certifications such as Certified Business Analysis Professional (CBAP).

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge Of

• The assigned functional area's business processes to apply technical solutions
• Computers and applicable software applications
• Operating systems
• Principles and practices in assigned area of responsibility
• Computer networks and network safeguards, as well as proper cybersecurity procedures
• Computer software and hardware, networks and wireless systems
• Applicable programming principles and/or languages
• Database management concepts
• Software development life cycle
• Agile and waterfall software development
• Project management principles and practices
• Analytical methods Relational databases
• Microsoft Office products and other relevant technologies
• Business Analysis Body of Knowledge (BABOK) (preferred)
• Business intelligence tools (preferred)
• SQL (preferred)

Ability To

• Analyze and understand department business process, modeling, and analysis
• Create, compose, and edit written materials of system analysis and design considerations in a clear, concise and non-technical manner using proper sentence construction and grammar to meet the specific business needs of the assigned functional area
• Develop and deliver oral presentations
• Troubleshoot and resolve computer hardware, software, and peripheral problems
• Comprehend and make inferences from a variety of material furnished in written, oral, diagram or schedule form
• Analyze problems and make recommendations for improvements
• Establish and maintain effective working relationships with employees, municipal officials, service contractors, and the public
• Listen and communicate effectively with a diverse group of people including users, managers, and vendors to address concerns and recommend alternatives
• Manipulate and create data tables to troubleshoot problems or enhance data information

Special Requirements

• Must obtain an Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification - Level D (TOC-D) within one (1) month of hire.

Success Factor Classification Level - Foundational

To view the success factor definitions please click here. (If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Physical Requirements/Working Conditions

Working Conditions

Office setting.

Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits

01

Do you agree that the information submitted in your application, resume, and the answers you provide to the following questions will be accurate, truthful, and are a true representation of your actual job duties and experience as listed in your application job history? Please note, any misstatement of material facts, misrepresentation, or falsification of job role, job title, or job duties will be grounds for disqualification from further consideration and may result in termination of employment.

• No, I do not agree.
• Yes, I agree.

02

How many years of post secondary education do you have in Information Technology, GIS, Computer Science, Business, or related field?

• Less than 1 year
• Between 1 and 2 years
• An Associates Degree
• 3 or more years
• A Bachelors Degree
• 5 or more years
• A Master's Degree or Higher
• Professional Certification
• None of the above

03

How many years of business analyst experience do you have in an information Technology environment?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

04

Preferred

The preferred candidate for this role will have a Certified Business Analysis Professional (CBAP) Certification. Please select a response below that most accurately represents your Certification status:

• I have a Certified Business Analysis Professional (CBAP) Certification
• I do not have a CBAP Certification

05

How many years of experience do you have gathering and documenting business requirements?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

06

How many years of experience do you have creating and maintaining end user documentation?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

07

How many years of ITIL Change Management experience do you have?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

08

How many years of experience do you have creating business process or workflow diagrams?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

09

How many years of experience do you have researching and creating policies?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

10

How many years of compliance monitoring experience do you have?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

11

How many years of problem identification experience do you have?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.
• Required Question