Lead Business Analyst

Role overview:

Partner with business, technology, vendor teams in the iCSM transformation program to design, standardize, and optimize end-to-end R&D supply chain processes (Planning, Clinical Supply, Manufacturing, Logistics, Distribution), and translate these into scalable product and solution designs.

Key responsibilities

Business process & product design

• Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
• Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
• Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
• Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.

Transformation & harmonization

• Assess differences in operating models across business units and identify simplification and standardization opportunities.
• Drive adoption of common processes, business rules, and governance models.
• Support change management, organizational readiness, and transition to harmonized ways of working.
• Champion continuous improvement and data-driven decision making.

Must-have skills

• Pharma clinical supply chain experience
• Knowledge of SaaS products and landscape
• Strong business process analysis and design experience
• Hands-on product design / digital product experience
• Experience with GxP-regulated applications / products
• Workshop facilitation to help harmonize divergent business processes into one target design
• Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
• Working knowledge of integrations and master data governance
• Experience with large-scale ERP/SAP or supply chain transformation programs

Nice-to-have skills

• Background in data-driven continuous improvement and harmonization initiatives
• Comfort operating within a defined governance/RACI structure — knowing when to decide versus when to escalate.