Quality Business Analyst

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

The Quality Business Analyst or blends subject matter expertise, a passion for process effectiveness and focused productivity in supporting business areas through successful outcomes in Quality Management.

Specific Duties Include, But Are Not Limited To

• Review and Audit transactions to ensure accuracy of workflow, adherence to policies and procedures and effectiveness of system processing.
• Provide timely documented feedback on issues identified at the processor and/or system level and execute escalation procedures as applicable.
• Identifies trends related to errors and examiners, and reports audit outcomes as needed to related business units.

Other Responsibilities Include

• Continuously meet productivity and quality standards.
• Communicate effectively in writing and verbally within work groups, in addition to all internal and external customers.
• Support through assigned projects when appropriate or delegated by Management.
• Attend internal and external education training to achieve and maintain proficiency on all systems.
• Ability to understand regulations and/or required controls, and reference requirements in documentation.
• 3+ years relevant Operations or Quality Auditing experience.
• Associate degree or equivalent work-related experience.
• Effective time management, shown through the ability to prioritize deliverables and communicate realistic timeframes for resolution.
• Strong problem-solving skills, with a key attention to detail.
• Solid written and verbal communication skills.
• Proven competency with various business tools, such as Microsoft Excel, Word, PowerPoint, SharePoint, and Teams.
• Has working knowledge of the organization, processes, and customers.
• Ability to work independently and navigate multiple workstreams as needed achieve productivity standards.
• Passionate about producing high-quality deliverables.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.