Process Manager

Role: Business Analyst

The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges.

Key Responsibilities

• Requirements Gathering & Analysis
• Significant experience with software development-lifecycle and web technologies
• Elicit, analyze, and document business and software requirements (BRD, SRS).
• Translate business needs into functional and non-functional requirements for developers.
• Able to create proper functional requirements and detail specifications.
• Ability to break down business problems into logical tasks
• Process Modeling
• Create workflow diagrams and process maps for current and future states.
• Identify opportunities for process improvement.
• Must have cross-functional business and application knowledge
• Communication & Collaboration
• Ability to lead meetings with multiple stakeholders
• Excellent problem-solving skills with analytical mindset; Attention to detail
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills
• Act as a liaison between stakeholders, developers, and project managers.
• Facilitate meetings and ensure clarity of requirements across teams.
• Backlog & Change Management
• Manage and prioritize product backlog (features, enhancements, bug fixes).
• Evaluate and manage change requests, assessing impact on scope and budget.
• Testing & Validation
• Prepare test cases and coordinate User Acceptance Testing (UAT).
• Validate that delivered solutions meet business requirements.
• Reporting & Documentation
• Maintain detailed documentation of requirements, workflows, and outcomes.
• Generate reports and dashboards for stakeholders.
  

• 5+ years of experience in business analysis role in software/application development
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile/Scrum methodologies (user stories, sprints).
• Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint.
• Conceptual understanding of RDMS concepts
• Proficiency in HTML Editor tools
• Basic understanding of software development and IT systems.
• Must demonstrate a positive and professional attitude, personal integrity, problem solving ability

• Degree in computer engineering, business administration, or related field
• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• Agile certifications (CSPO, SAFe BA).