IT Business Analyst

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Nature & Scope → Your Role at Roots

Reporting to the Manager – Business Analysis, the IT Business Analyst will work closely with internal IT and business stakeholders as well as third-party vendors to define and document detailed requirements and deliver key IT initiatives with the organization. The successful candidate will support a culture rooted in innovation and continuous improvement.

Key Responsibilities → How You’ll Make An Impact

• Collaborate as part of a project team to elicit and document detailed business requirements, working closely with IT and business stakeholders to ensure alignment on proposed solutions.
• Partner with the project team throughout the project delivery lifecycle to ensure all project goals and objectives are met through the planning, analysis, development, and testing phases
• Lead the execution of smaller IT projects and define stakeholder roles, responsibilities, develop, and manage the project plan
• Provide recommendations to users on appropriate solutions along with guidance concerning the business implications on the impacted applications/processes
• Lead process improvement efforts to enhance business performance and assist in evaluating new technologies that will enable continued business success
• Ensure system and business requirements are met by monitoring implementation, responding to issues and gaps in requirements, and collecting feedback for retrospective
• Bridge the gap between both business and IT teams ensuring common understanding and alignment of both functional and non-functional requirements
• Execute and support various levels of application testing
• Update and implement operational procedures through projects or support to ensure smooth operation and acceptable performance
• Second-level support troubleshooting and investigating escalated application issues with the goal of facilitating permanent resolutions

Qualifications & Experience → The Skills You Bring

• Post-secondary education, preferably in business or applied computer science
• Minimum of 5-7 years of progressive experience as an IT Business Analyst
• Experience with Ecom, Retail, Wholesale, EDI, and/or Finance applications is an asset
• Excellent computer-related and developmental skills with the ability to learn new software and middleware processes
• Possesses a solid understanding of IT infrastructure and software development lifecycles (SDLC)
• Brings strong analytical skills complemented by a customer-focused approach and excellent service orientation
• Proficient in writing and optimizing SQL queries at an intermediate level
• Strong communication skills with experience leading requirements gathering sessions, defining objectives, and presenting results to stakeholders and executives, while effectively tailoring messaging to diverse audiences
• Proven ability to manage multiple priorities simultaneously, adapt and rebalance workloads as needed, work independently, and contribute valuable insights to the project teams
• Demonstrates strong organizational skills with exceptional attention to detail
• Highly skilled problem-solver known for developing innovative solutions and approaching challenges with creative, out-of-the-box thinking

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.