Business System Analyst (L1)

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Systems Analyst located in Guadalajara North.

Reporting to the IT Operations Manager the Business Systems Analyst’s role involves:

What a typical day looks like:

• Research complex business problems and propose automated solutions, incorporating user experience design to improve operations and process efficiency.
• Provide technical expertise in identifying, evaluating, and developing systems — including designing UI mockups, prototypes, and user flows to visualize solutions before implementation.
• Research, design, and test new systems and enhancements, leveraging graphic design and visual communication to create stakeholder-ready deliverables.
• Create infographics, dashboards, and visual documentation to communicate system changes and project status.
• Communicate with users to troubleshoot and resolve system issues, using visual guides and user-centric design to ensure smooth adoption.
• Execute Global IT projects with integrated design and communication deliverables.
• Manage and support IT applications and proposal new tools for such purposes.
• Physical and technical support from the main elements of the IT services.
• Development of onboarding, adoption, and training plans.
• Build out communications templates.
• Come up with creative approaches to satisfy data/analysis needs.
• Understand the end user needs to help them use the IT services to the fullest capability.
• Educate and provide ongoing support whether by email, phone, live chat or in-person.
• Identify growth opportunities and ensure optimum adoption of IT services.
• Conduct regular reviews and proactively monitor user experience KPI's.
• Become a trusted advisor and act as advocate for all users.
• Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention.

The experience we’re looking to add to our team:

• Beginner/Intermediate English.
• Bachelor's degree (Graphic Design, IT, or related field).
• Experience with computerized databases, supply chain management, and process guidelines.
• Proficiency in design tools (Illustrator, Photoshop, InDesign) and UX/UI prototyping.
• SharePoint content design and management.
• Troubleshooting, problem-solving, and creative conceptualization skills.
• Office skills: word processing, spreadsheets, presentations, database systems.
• Communication, analytical skills, critical thinking, teamwork, proactive mindset.
• Visual storytelling and infographic design for diverse stakeholder.

What you’ll receive for the great work you provide:

• Pantry vouchers
• Saving Fund
• Christmas bonus
• Holiday bonus
• Medical Insurance
• Life Insurance

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).