Lead Business Analyst

Lead/Senior Business Analyst

About the Opportunity

An exciting opportunity exists for an experienced Lead/Senior Business Analyst to join a major enterprise-wide technology transformation program.

The organisation is undertaking a significant reform initiative aimed at modernising a critical business platform, improving operational efficiency, enhancing user experience and supporting future digital capability. Operating within a complex environment, the successful candidate will work across multiple business and technology stakeholders to analyse current processes, define future-state operating models and ensure business requirements are successfully translated into delivery outcomes.

This role offers the opportunity to influence large-scale organisational change while working closely with senior leaders, subject matter experts, delivery teams and external partners.

Key Responsibilities

• Lead business analysis activities across discovery, requirements definition, solution design and delivery phases.
• Elicit, analyse and document business, functional and non-functional requirements.
• Facilitate workshops to gather requirements, validate solutions and build stakeholder consensus.
• Analyse current-state processes and design future-state business processes and operating models.
• Identify process improvement opportunities that enhance efficiency, service delivery and customer outcomes.
• Produce high-quality business analysis artefacts including:
• Business requirements
• Process maps
• Use cases
• User journeys
• Functional specifications
• Epics, Features and User Stories
• Collaborate with technical teams, vendors and subject matter experts to ensure solutions align with business needs.
• Support risk identification, dependency management and decision-making through detailed analysis and recommendations.
• Contribute to governance, planning and successful delivery of transformation outcomes.

Skills & Experience

Essential

• Extensive experience as a Senior or Lead Business Analyst on complex digital, software, platform or systems transformation programs.
• Strong experience eliciting and documenting business, functional and non-functional requirements.
• Demonstrated capability in current-state and future-state process mapping and business process improvement.
• Proven experience facilitating workshops and managing a broad range of stakeholders.
• Experience working with business and technical teams to deliver practical and fit-for-purpose solutions.
• Strong analytical, problem-solving and critical-thinking skills.
• Experience operating within Agile delivery environments.
• Demonstrated experience creating and managing Epics, Features and User Stories.
• Excellent stakeholder engagement, communication and influencing skills.

Desirable

• Experience working on enterprise platforms, case management systems or large-scale business applications.
• Business Analysis certifications such as CBAP, CCBA, AAC, ECBA or equivalent.
• Experience using Jira, Confluence, Visio and/or Figma.
• Experience within highly regulated, complex operational or public sector environments.