Senior Business Analyst, Operations (3 OPENINGS)

Senior Business Analyst, Operations
Cleveland, OH OR Dallas, TX

The Senior Business Systems Analyst is a part of the Product Management/Execution group that supports outlining and implementing software solutions. Business Analysts must be able to efficiently reach an understanding of complex tasks while using this understanding to produce project artifacts that satisfy project objectives. The Business Analyst will work as a liaison among various stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems. We are looking for someone insatiably inquisitive with attention to detail and empathetic to business needs, who will critically analyze and solve problems of a complex nature. Must be a team player with strong communication skills.

Responsibilities

• Collaborate with business stakeholders to gather and document requirements.
• Analyze and model business processes to identify areas for improvement.
• Develop and implement system solutions that meet business needs.
• Conduct system testing and validation to ensure functionality and performance.
• Provide ongoing support and training to users.
• Create and maintain documentation for system processes and procedures.
• Support risk management and change management activities.
• Stay up-to-date with industry trends and best practices.

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