Business Analyst

Job Function: Business Analysis

Date Posted: 28 Jul 2026

Job Requisition ID: 2900

• Critical role in Victoria’s Emergency Communications Network
• Strong focus on Business Analysis Excellence and Process Improvement
• Full time, permanent role, located in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About The Role

Reporting into the Senior Business Analyst, the Business Analyst role is to provide key information, specifically in the areas of business impact assessment, current state mapping and requirements gathering, to enable the role to map ‘to be’ business processes, assist in the collation of business rules, data modelling and provide quality inputs which will inform options analyses, order of magnitude estimation and business cases.

Day To Day Responsibilities Include

• Provide key information by completing impact analysis for Business, ECIS and ECS, documenting “as-is” and “to-be” business processes and gather and document business, functional and non-functional requirements whilst maintaining end to end traceability
• Understand business operations, seek efficiencies and provide quality customer service
• Document high level and detailed impact assessments, options analyses and effort estimates
• Assist with solving complex technical and business issues to resolution and design, lead and facilitate workshops as required.
• Support in the Corporate Planning activity, including data collection and reporting.
• Assist in the development of a quality management plan with the provision of quality targets and assessment. Assist with the development of the testing strategy and test plans in conjunction with ITS and the business and support the testing program and the resolution of testing issues

About You

You will have demonstrable experience and application of business process improvement, business analysis, business requirements gathering, options analysis, data analysis and testing management including techniques, methodologies, tools and best practice. A tertiary education in Business Administration or computer science or equivalent is desirable.

The successful candidate will have the following experience, skills and attributes:

• Excellent written and verbal communication, presentation, and workshop facilitation skills.
• Strong negotiation and stakeholder engagements skills and ability to influence others to obtain support and work towards a common goal.
• Strong interpersonal skills and the ability to work with a wide range of stakeholders.
• Hands-on and able to work collaboratively at all levels in an organisation.
• Experience with Workforce Management systems.

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

Benefits

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email [email protected].

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 16 August 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].