Healthcare Claims Assistant – Reporting & Analytics

Who we are:

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way

Job purpose:

We are seeking a highly motivated Healthcare Claims Assistant – Reporting & Analytics to support the Claims Admin team. The role is responsible for day-to-day operational reporting, claims data analysis, management information reporting, forecasting support, and assisting in process improvement initiatives.

The successful candidate will work closely with Claims Operations, Finance, Business Teams, and IT Development teams to generate insights, monitor performance, and support system enhancements. In addition, the role will provide ad-hoc operational support related to claims transactions, including data validation, transaction monitoring, issue investigation and data reconciliation activities.

Key Responsibilities

Reporting & Data Analysis

• Prepare and distribute daily, weekly, and monthly operational reports and dashboards.
• Analyze healthcare claims data and identify trends, anomalies, operational risks, and opportunities for improvement.
• Provide ad hoc reports and analyses to management and stakeholders as required..
• Ensure data accuracy, integrity, and consistency across reports.

Operational Support

• Support the healthcare claims operational cycle through reporting and analytical activities.
• Monitor operational KPIs, service levels, productivity, and turnaround times.
• Maintain reporting trackers, and performance scorecards.

Essential Requirements:

• Bachelor’s degree in business administration, Statistics, Mathematics, Information Systems, Finance, Healthcare Management, or related discipline.
• 1–3 years of experience in Operational Reporting, MIS Reporting, Data Analysis, Business Analysis, or similar analytical roles.
• Advanced Microsoft Excel (Pivot Tables, Lookup Functions, Power Query, Advanced Formulas, Data Analysis, Dashboard Development, Data Reconciliation, and Reporting).
• Basic Power BI development and reporting knowledge.
• Strong analytical and reporting capabilities.