Business Analyst

Summary

King County Metro Transit’s Facilities Division has an exciting opportunity for a Business Analyst. This position will be a crucial link between business needs and technology solutions, ensuring that our projects align with Metro’s belief that transportation is a human right. The primary focus of the Business Analys will be asset management and being able to understand, analyze and evaluate business processes, work procedures, policies and systems within the department to determine the most effective methods of accomplishing work and recommend changes to improve efficiency and effectiveness.

The Transit Facilities Division is committed to serving our customers with excellence and fostering an equitable and inclusive environment where all team members are valued, respected, and able to operate at their full potential.

We are looking for someone who promotes and builds upon these values with a foundation in Business Intelligence & Analysis. Our ideal candidate will be skilled in navigating a dynamic work environment and be able to manage multiple, competing priorities to successfully deliver a large body of work in a fast-paced environment, as well as the ability to coach, motivate and unify employees through building mutual respect and trust.

The ideal candidate will also possess the ability to apply the following key traits:

• Motivated self-starter, with a can-do attitude in a team environment
• Lifelong learner with a curiosity mindset
• Effective, open-minded communicator, and organized
• Adaptable to change, remaining positive and helping others stay solutions-oriented
• Resilient and open to feedback
• Meet people where they are at and grow together

About Metro’s Transit Facilities Division

King County Metro Transit’s Facilities Division maintains all Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties. Internally, team provides division-wide support functions for finance, budget, environmental compliance, safety, training, administrative services and new employee orientation. Planning, inventory/materials management, work center, workforce management, functional asset management, general/maintenance agreements, systems support, capital infrastructure, sustainable resources/energy.

Recruitment Information

This recruitment will immediately fill one (1) Term-Limited Temporary (TLT) / Special Duty Assignment (SDA) position with an anticipated duration of up to 12 months with the possibility of extension and may also be used to create an eligibility list for future Career Service, Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) vacancies valid up to twelve (12) months or until exhausted and at the discretion of the hiring authority. Please Note: This position is not fully benefitted.

Who May Apply

This position is open to King County employees and the public.

Questions? If you have any questions regarding this position or recruitment, please contact Daniel Russell, Talent Advisor at [email protected].

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Job duties include but are not limited to:

• Monitor, maintain and audit systems to ensure real-time data is accurate and reliable, analyze charging data to improve schedules and reduce energy costs, provide technical support to resolve system issues, train staff on effective system use, and continually look for ways to improve system efficiency and performance.
• Work with other divisions, departments, and/or vendors on data connectivity, data collections, and data problem-solving.
• Incorporate equity and social justice practices and perspectives into analysis and reporting, highlighting disparities, opportunities for improvement and/or projects.
• Lead requirement-gathering sessions with stakeholders to understand business questions, challenges, and desired outcomes.
• Translate business needs into clear, actionable requirements and user stories that align with available data and systems.
• Align the stakeholder expectations while ensuring data integrity to recommend practical, data-informed solutions.
• Explore, analyze data integrity, and interpret data from multiple sources, including incomplete or inconsistent data, and support cleanup of data.
• Provide clear insights and recommendations that support data-driven decision-making and continuous improvement.
• Design, develop, and maintain Power BI dashboards and reports that clearly display KPIs, metrics, and trends.
• Apply visual management principles so visuals support performance tracking, transparency, team accountability and leader standard work.
• Plan and prioritize work using project management best practices and approved project management tools.
• Break down work into manageable tasks, estimate effort, and track progress against deadlines and deliverables.
• Act as a proactive thought partner by raising issues early, asking clarifying questions, and suggesting options without waiting for direction.
• Provide training, coaching, and support to colleagues on metrics, dashboards, and basic data literacy.
• Manage the lifecycle of assets by ensuring they remain in good condition, comply with industry standards, and are properly tagged, tracked, and documented in EAM database, and assist customers as needed. Support legacy databases and security databases as needed.
• Apply basic GIS principles and spatial data concepts in support of GIS-integrated asset management.
• Lead continuous improvement training and activities and support workforce development as needed.
• Provide business technical support to users and work groups and process work center tasks such as email and phone call coverage.
• Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:

• Minimum of two (2) years related business process analysis and improvement experience, including facilitation/leadership experience OR any combination of experience/education/training that provides the required knowledge, skills, and abilities.
• Minimum of three (3) years of experience using Microsoft Excel.
• Two (2) or more years of experience with using Microsoft Power BI (Business Intelligence) or similar BI tools.
• At least one (1) year of SQL experience.
• Ability to be an equity-minded team player who works collaboratively, values equity and inclusion, and respects diverse perspectives while supporting an equitable work environment.
• Comprehensive knowledge of analysis, design, and development of various business systems.
• Familiarity with project management techniques and methodologies, incorporating equity principles.
• Strong analytical thinking and collaborative problem-solving skills, emphasizing equity considerations.
• Planning, organizational techniques, and project management skills with a focus on equity and inclusivity.
• Effective communication skills, including preparing clear, concise reports and presentations that incorporate equity principles.

The Most Competitive Applicants Will Possess These DESIRABLE QUALIFICATIONS

• Experience in transportation.
• Experience with Microsoft Power Apps.
• Advanced experience with Microsoft Office.
• Proficiency in utilizing auditing and quality assurance tools, ensuring equity in diagnostic and evaluation processes.
• Skill in leading process improvement workshops, emphasizing equity, diversity, and inclusion.
• Proficiency in process improvement methods such as Lean, Six Sigma, Theory of Constraint, and/or Toyota Kata, ensuring equitable application.
• Experience in the use of large, complex spreadsheets, word processing, presentation, statistical analysis, and database software.
• Advanced knowledge of and experience with King County's administrative systems, processes, policies, and procedures.
• Experience with Asset Management Systems/CMMS (Computerized Maintenance Management Systems).
• Knowledge and experience using EAM Cognos reporting and Oracle/EBS.
• Knowledge and experience in advanced metering software and hardware integration, configuration, and programming.

Supplemental Information

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Daniel Russell, Talent Advisor at [email protected].

Required Application Material

• An online employment application with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience). Be sure to list all job duties, dates of employment, and reasons for leaving.
• Attach a cover letter/letter of interest
• A sample work product demonstrating your skillset related to creating user-friendly, work-related dashboards, ideally a one-page PDF screenshot of a dashboard created in Power BI or similar tool. Please ensure all confidential and/or proprietary details are redacted/removed, if any. Please note: There may be a follow-up question related to presenting your submitted sample work product at the interview stage for this recruitment.
• Completed supplemental questions

Selection Process

Applications will be screened to determine whether candidates meet minimum qualifications, and for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as reference checks or internal record reviews.

Work Schedule

This position is anticipated to be full-time. Typical work hours for this specific position are comprised of a 40-hour work week, normally 7:00 a.m.-3:30 p.m., Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay.

Hybrid Work And Onsite Requirements

This position follows a hybrid work schedule requiring a minimum of two (2) days per week onsite at King Street Center, consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs.

Work Location:

The primary location of the position is at the King Street Center offices, 201 S. Jackson St., Seattle, WA 98104.

Union Membership: This position is represented by PROTEC 17

Class Code / Pay Grade: 2811100 / 63

Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County Is An Equal Employment Opportunity (eeo) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For more information regarding this recruitment, please contact: Daniel Russell, Talent Advisor at [email protected].

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

A sample work product demonstrating your skillset related to creating user-friendly, work-related dashboards, ideally a one-page PDF screenshot of a dashboard created in Power BI or similar tool, must be attached to this application in order to advance in the selection process. Applications omitting this attachment will be considered 'incomplete' and will be removed from consideration. Have you attached a sample work product? If you have not, you are still able to go back and attach this.

• Yes
• No

02

This position requires two (2) or more years of closely related experience. How many years of combined experience related to business process analysis and improvement and/or education in a related field do you have that demonstrates your skills and qualifications as related to this position? (Make sure that all related work experience is clearly outlined in the application materials so we can validate the nature of your qualifications)

• I have 2 or more years of this experience
• I have less than 2 years of this experience
• I do not have this experience

03

How do you define equity in the workplace, and can you share an example of how you’ve promoted equity within your team or organization? (Please describe in 300 words or less.)

04

Please share an experience of analyzing complex data to solve a business need. What analytical techniques did you use and how did you work with the stakeholder to provide insight into the data? (Please describe in 300 words or less.)

05

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No

06

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

07

If you have a relative who works for King County Metro Transit, please provide the employee's name, position, and your relationship. Note: A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner. If you do not have a relative employed by King County Metro, please indicate “N/A”.

08

If you have a relative who works for Metro, please provide the Division of King County Metro that they currently work in. Select all that apply.

• Bus Operations Division
• Capital Division
• Employee Services Division
• Facilities Division
• Finance & Administration Division
• General Manager's Office
• Marine Division
• Mobility Division
• Rail Division (including Streetcar)
• Safety, Security & Quality Assurance
• Vehicle Maintenance
• I do not know which Division my relative works in at Metro Transit
• I do not have a relative that works for King County Metro

09

If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the recruitment process? If you check the "YES" box, the human resources staff person coordinating this recruitment will send you a request asking for additional information. (This confidential information is solicited for the purposes of providing reasonable accommodation only).

• Yes
• No

10

Have you attached the required cover letter? Applications that are not complete, or do not include all required materials may be rejected as incomplete and not advanced in the process.

• Yes
• No

11

I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.

• Yes
• No
• Required Question