Business Analyst - Guidewire Claims

Position Summary

The primary purpose of this role is to act as a liaison between P&C insurance business operations and technical IT teams. The position focuses on eliciting, analyzing, and documenting functional requirements to configure, integrate, and upgrade the Guidewire ClaimCenter platform. This ensures optimal claim lifecycle management, from First Notice of Loss (FNOL) to settlement.

Essential Duties And Responsibilities

• Requirement Elicitation: Lead workshop sessions and interviews with claims adjusters, handlers, and leadership to gather "As-Is" and "To-Be" requirements.
• Agile Documentation: Translate business needs into Agile artifacts, including User Stories, Functional Specifications (FSD), Business Requirements Documents (BRD), and Process Flow Diagrams using tools like Jira and MS Visio, Work, Excel, and PowerPoint.
• Business Rules Engine: Document logical business rules within ClaimCenter, covering Validation Rules, Assignment Rules, Assignment Trees, and Segmentation Rules.
• ClaimCenter Configuration Requirements: Define and map specifications for the platform's core functional layers, including PCF Screen Mockups, Type lists, Data Models, Field Extensions, and Segregations.
• Prioritizes requirements in collaboration with the Product Owner based on business value and complexity.
• Integration Specifications: Collaborate with technical architects to map data integrations with downstream and upstream applications. These include Guidewire PolicyCenter, BillingCenter, Document Management System - GhostDraft, ImageRight, WINS, Data Lake, and financial systems (Workday).
• UAT and Testing Leadership: Write User Acceptance Testing (UAT) scenarios, facilitate defect triage sessions, and coordinate closely with QA teams to validate product features.

Qualifications

Education and Experience:

• Bachelor’s degree required.
• Minimum 3 years of active experience in Property and Casualty (P&C) commercial lines insurance required.
• Minimum 2 years of specialized experience as a Functional Analyst on the Guidewire ClaimCenter platform required.
• Deep understanding of Guidewire's standard base capabilities, ensuring minimum deviation to reduce tech debt required.
• High proficiency in claim lifecycles, exposure management, financial transactions (reserves, recoveries, payments), and litigation required.
• Extensive experience operating within Agile/Scrum methodologies, managing backlogs, and running sprint cycles required.
• Guidewire Claims Center Business Analyst certification is highly preferred.
• Familiar with Policy Center, Billing Center, Contact Manager preferred.
• Guidewire Functional Certification is preferred.
• Knowledge of Microsoft Office 365 required.

Skills

• OOTB Knowledge: Ability to utilize standard Guidewire Out-of-the-Box features to minimize custom coding.
• Requirement Elicitation: Mastery of hosting requirements gathering sessions, user interviews, and workshops.
• Process Mapping: Skill in creating clear workflow blueprints for "As-Is" and "To-Be" system processes.
• UAT Orchestration: Capability to design user acceptance test scenarios and validate successful business outcomes.
• Conflict Resolution: Skill in managing requirements across various business units.
• Analytical Thinking: Strong capacity to break down complex claim’s issues into small, solvable requirements.
• Skilled in using JIRA for backlog management and UAT testing/defect management
• Excellent problem solving and analytical skills.

The salary range for this role is $97,300 - $182,500. The listed annual salary range posted for this position is subject to change and may vary depending on performance, education, experience, skills, geographic location, travel requirements, demonstrated proficiency in the competencies required for the role and business needs. Base pay is just one component of GNY’s total compensation package for employees. Other rewards include eligibility for an annual discretionary bonus based on performance.