Operations Analyst

The Operations Analyst (OA) is responsible for tracking, reporting, analyzing, supporting, and summarizing operations processes and data. The OA position assists with various departmental activities that may or may not include ensuring policy adherence, managing workflows, reconciling reports, maintenance and testing of system related changes, tracking production, validating automated processes, and/or monitoring workflows. The OA owns the accuracy and timeliness of reported data as well as communication and resolution of identified issues involving reports and trends.

Duties & Responsibilities

• Complete daily, weekly and monthly analysis, reports, summaries and dashboards
• Receive and respond to inquiries and complaints and interface with internal and external personnel
• Support audit, compliance and regulatory responsibilities
• Meet SLA guidelines in creating files, reconciling information, executing system batches, etc.
• Identify solutions to issues related to the performance of the business operations and report findings and recommendations to management for process improvement
• Participate in systems testing and validation for various operations systems
• Work directly with other teams or business units as a subject matter expert to understand objectives and dependencies to ensure consistency
• May serve as a departmental liaison with vendors or internal clients
• Apply basic to complex analytics, data manipulation and/or data queries
• Additional duties as assigned

Minimum Qualifications

• High School Diploma or GED from an accredited institution.
• Experience working in Microsoft product suite, including Outlook, Word, PowerPoint and Excel
• Manipulation and creation of Excel spreadsheets; including but not limited to standardizing reports across multiple sheets, utilizing v-Lookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results

Preferred Qualifications

• Bachelor's Degree from an accredited institution
• Work experience in health insurance or healthcare environment
• Strong analysis and report development skills
• Experience with one or more of the following: querying data using data tables and identifying risks, issues and providing resolution options
• Working experience with NYSOH or Federal Exchange
• Ability to demonstrate effective verbal and written communication

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070
• All Other Locations (within approved locations): $51,000 - $74,880

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.