Senior Technical Business Analyst - Home Based

Senior Technical Business Analyst | Business Systems Transformation, Home Based

A well-established UK organisation is investing heavily in the modernisation of its business systems and is looking to appoint an experienced Senior Business Analyst to play a key role in that journey.

This position sits within a growing Data & Business Systems function and will be central to a large-scale transformation programme aimed at replacing legacy processes and systems with modern, scalable platforms. The initial focus will be on CRM and sales ledger transformation, with the opportunity to become involved in a wider portfolio of business systems projects as the programme evolves.

Working closely with operational teams, developers, technical specialists and third-party suppliers, you'll help shape future processes, improve system capability and ensure business requirements are translated into practical solutions.

The Opportunity

This role is ideal for someone who enjoys operating at the heart of complex change programmes, working across both technical and business teams to deliver meaningful improvements.

You'll be responsible for:

• Gathering, analysing and documenting business requirements
• Mapping and improving current and future-state processes
• Producing user stories, functional specifications and acceptance criteria
• Analysing business rules, data flows and system dependencies
• Using SQL to investigate, validate and reconcile data
• Supporting testing activities, including UAT, defect management and go-live readiness
• Collaborating with developers, data teams and external suppliers
• Improving documentation and knowledge capture within a legacy environment
• Providing guidance and support to a small technical team within the wider function

About you:

We're looking for an experienced Business Analyst who combines strong stakeholder engagement skills with a solid understanding of business systems and data.

You'll ideally have experience involving:

• CRM, ERP, finance, sales ledger or order-to-cash transformation projects
• Requirements gathering, process mapping and business analysis
• SQL for data investigation and validation
• Working closely with development teams and third-party vendors
• Writing functional documentation, user stories and test scenarios
• Supporting UAT, deployment activities and post-implementation support
• Navigating ambiguity and helping organisations through change

Desirable Experience

Experience in any of the following areas would be advantageous:

• Zoho or other configurable CRM/SaaS platforms
• System migration or legacy modernisation projects
• Integrations, APIs, middleware or data migration activities
• SQL Server, SSIS, Alteryx, Jira or Power BI
• Complex operational environments with long-established systems and processes

What's Important

We're interested in individuals who are:

• Strong communicators with the confidence to challenge and influence stakeholders
• Comfortable operating in evolving environments
• Commercially aware and solution-focused
• Hands-on and detail-oriented
• Technically curious without necessarily coming from a development background
• Able to uncover root causes and drive meaningful process improvement

Why Consider This Role?

This is an opportunity to join a business at a significant stage in its transformation journey. The scope of change is substantial, offering genuine influence, variety and long-term career development as the function continues to expand.

For a confidential discussion and further information, please get in touch.