nCino Business Analyst

Position Description

Are you fascinated by information technology and its role in innovative business solutions? Are you a collaborative problem solver who wants to build a dynamic career making an impact for some of the most influential companies and government agencies in the world? If so, we think CGI is just the place for you. As a Business Analyst on our team, you'll work in a highly collaborative environment to provide expertise in designing, developing, and executing solutions to enhance the quality of IT products and services. At CGI, you can explore your full potential – not confined by borders or pre defined paths. You're empowered to solve problems in your own unique way which is not only valued and respected but encouraged. We're a close knit team that has access to global resources. You'll have the opportunity to explore a wide range of tools, technologies, and cutting edge solutions, all while enjoying the personal touch that our local operating approach offers.

Your future duties and responsibilities

• Leadership & Stakeholder Management
• Serve as the senior liaison and subject matter expert between business associates (line of business, credit, risk, loan operations, compliance) and technology/vendor partners for the nCino lending platform.
• Lead requirements workshops, design reviews, and executive level stakeholder discussions; represent the BA function in steering committees and release governance meetings.
• Mentor and provide functional direction to junior and mid level business analysts; review their deliverables for quality and consistency.
• Act as a trusted advisor to product owners, project managers, and leadership on platform roadmap, prioritization, and risk trade offs.
• Requirements & Solution Design
• Gather, analyze, and document complex business requirements and translate them into functional specifications, user stories, acceptance criteria, and technical direction for developers and administrators.
• Map current state lending workflows (origination, underwriting, approval routing, credit memo, covenant tracking, collateral management, booking) and design future state processes that maximize automation and control.
• Document end to end solution design for major enhancements and new feature deployments, including cross functional impact analysis across configuration, workflow, reporting, and downstream systems.
• Data Mapping & Systems Integration (Core Focus)
• Lead source to target data mapping efforts between nCino/Salesforce and other enterprise systems, including core banking platforms, credit bureaus, document management/imaging systems, data warehouses, and regulatory reporting tools.
• Define and document field level mapping specifications, data dictionaries, transformation logic, and business rules for ETL/integration development.
• Partner with data engineers and integration teams on API, middleware, and batch integration design; validate data lineage, data quality, and reconciliation across systems.
• Support data migration efforts during nCino implementations, upgrades, or core conversions, including legacy data extraction, cleansing, mapping, and post load validation.
• Identify data quality issues and gaps between systems and drive remediation with technical and business owners.
• Testing, Release & Adoption
• Lead system validation, regression testing, and user acceptance testing (UAT) for nCino releases, including test strategy, test case design, and defect triage.
• Own change management, training, and release communication for major platform changes; develop job aids and documentation to drive adoption.
• Monitor platform performance, adoption metrics, and issue trends; build reporting and dashboards to track key operational and data quality metrics.
• Lead issue triage and root cause analysis for production incidents, coordinating resolution across business, technical, and vendor teams.
• Governance & Compliance
• Ensure requirements, data mappings, and process documentation account for lending policy, regulatory requirements, risk controls, and client experience standards.
• Maintain requirements traceability and audit ready documentation across the analysis lifecycle.

Required Qualifications To Be Successful In This Role

• 6+ years of business analysis experience (or 8+ years for Lead level candidates), with significant time spent in lending operations, financial services technology delivery, or digital lending platforms.
• 3+ years of direct nCino and Salesforce experience required, including hands on exposure to configuration, workflow, and reporting.
• Demonstrated, hands on experience with data mapping, ETL, or systems integration projects — able to speak fluently to source to target mapping, data dictionaries, and transformation logic.
• Expert level understanding of business analysis discipline: requirements elicitation, process mapping, functional specifications, acceptance criteria, traceability, and impact analysis.
• Deep knowledge of commercial or consumer lending, credit workflows, loan operations, and portfolio management.
• Strong data literacy: comfortable working directly with data dictionaries, entity relationship diagrams, mapping spreadsheets, and SQL for validation/reconciliation

Desired Qualifications

• Prior experience leading or supporting a full nCino implementation, upgrade, or core banking data migration/conversion.
• Experience with Salesforce Financial Services Cloud, Sales Cloud, or comparable loan origination/digital lending platforms.
• Background in Credit Administration, Loan Operations, Risk, Compliance, or Portfolio Management.
• Hands on experience with ETL tools, middleware, or integration platforms (e.g., MuleSoft, Informatica, or similar) supporting nCino/Salesforce data flows.
• Salesforce Administrator and/or Platform App Builder certification.
• nCino Administrator certification or formal nCino functional training.
• Experience mentoring analysts or serving as a functional/product owner on a project team.

CGI anticipates accepting applications for this position through July 31, 2026.

This position is located at the client site in Atlanta, GA.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 $139,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.