Senior Business Analyst

KEY RESPONSIBILITIES

• Lead the identification of operational objectives by analysing business functions, gathering stakeholder requirements, and defining output formats and system deliverables.
• Drive the planning, design, and implementation of scalable business, financial, and operational systems to support core organisational processes.
• Own and produce high-quality documentation including FRS, SRS, user stories, and product backlog, ensuring clarity, completeness, and alignment with business and technical needs.
• Lead requirement analysis and conduct detailed impact assessments for all Change Requests, providing recommendations and solution options.
• Oversee the preparation of user manuals and training materials to support system adoption and user enablement.
• Ensure end-to-end documentation governance, maintaining all system development artefacts in compliance with company standards and best practices.
• Proactively analyse and improve existing systems and processes by identifying gaps and recommending enhancements (including automation and digitalisation opportunities).
• Provide structured weekly reporting on project progress, risks, issues, and dependencies to stakeholders and management.
• Continuously enhance knowledge in business analysis, industry trends, and emerging technologies, and drive the adoption of best practices within the team.
• Mentor and guide junior Business Analysts, ensuring quality of deliverables and consistency in analysis standards.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, or a related discipline
• Minimum 5–7 years of proven experience in Business Analysis, with strong exposure in gathering, analysing, and documenting business requirements for business process management, workflows, and system implementations
• Hands-on experience in managing end-to-end requirement lifecycle, including stakeholder engagement, documentation, validation, and delivery support
• Experience in procurement systems or related platforms is an added advantage
• Strong communication skills with the ability to engage stakeholders at all levels; fluent in Bahasa Malaysia and English (written and spoken)

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court and badminton court for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.