salesforce business analyst
Indexed description
1. Conduct discovery workshops, requirement gathering sessions, and stakeholder interviews.
2 Analyze current business processes and perform As-Is and To-Be assessments.
3 Elicit, document, and validate business, functional, and non-functional requirements.
4 Prepare BRDs, FRDs, use cases, process flows, and user stories with acceptance criteria.
Desired skills*
Salesforce Skills
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Financial Services Cloud (FSC)
Reports and Dashboards
Flow Automation
Case Management
Omni-Channel
Knowledge Management
Business Analysis Skills
Requirements Elicitation
Gap Analysis
Process Mapping
User Story Creation
Agile/Scrum Methodology
UAT Management
Stakeholder Management
JIRA and Confluence
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