Product Support Engineer (m/f/x)

Job Description

Coherent Corp is the global leader in photonics, designing and manufacturing advanced laser, optical, and materials technologies. Our innovations power semiconductor manufacturing, AI infrastructure, advanced communications, and precision industrial systems worldwide. With a global footprint and cutting-edge manufacturing and R&D, we’re shaping the future of high-tech industries.

In Germany, our teams are at the heart of Europe’s photonics and industrial laser ecosystem, combining engineering excellence, advanced manufacturing, and applied R&D to deliver high-precision laser and optical solutions for automotive, semiconductor, electronics, and advanced manufacturing customers worldwide.

The Role

We are looking for a Demand Planning & Business Analytics Specialist to support demand planning, forecasting, order coordination and business reporting. Working closely with Product Managers and cross-functional teams, you will help ensure accurate demand forecasting, improve supply chain visibility and support data-driven decision-making across the business.

You Will Be Responsible For

• Analysing, consolidating and validating customer demand using historical data and external factors to create reliable demand forecasts.
• Working with Product Managers to maintain accurate forecasting and demand planning processes.
• Maintaining forecast, revenue and control files.
• Monitoring forecast accuracy, analysing forecast error and identifying opportunities for continuous improvement.
• Identifying demand risks, supply constraints and potential bottlenecks.
• Tracking delivery performance, analysing plan versus actual variances and monitoring open customer demand.
• Supporting the coordination and communication of delivery schedules, priorities, pull-ins and push-outs.
• Preparing standardised updates on delivery status, product availability and schedule changes.
• Creating, maintaining and enhancing business reports and dashboards, particularly using Power BI.
• Driving automation of reporting and data analysis to improve efficiency and reduce manual processes.
• Supporting the harmonisation of data structures, KPIs and business systems.

About You

You are an analytical and detail-oriented professional with experience in demand planning, supply chain management or business analytics. You enjoy working with data to improve forecasting accuracy, optimise planning processes and support business decisions.

You Will Also Have

• A commercial or technical qualification, Certified Specialist, Bachelor Professional or equivalent, ideally with a focus on Data Analytics.
• Experience in Demand Planning, Supply Chain Management, Sales Controlling or Business Analytics.
• Advanced Microsoft Excel skills, including pivot tables, formulas and data analysis.
• Experience using ERP systems and business intelligence tools, ideally Power BI.
• A good understanding of forecasting methodologies, KPIs and planning processes.
• Strong analytical skills and confidence working with complex datasets.
• Fluent English (minimum B2) and German (minimum C1).

What We Offer

• A comprehensive and structured onboarding programme during your first six months, including support from a dedicated buddy.
• Attractive opportunities for personal and professional development.
• A technically exciting environment within a growing high-tech industry.
• Flexible working hours.
• A modern workplace with a newly equipped office building and on-site cafeteria.
• Access to EGYM Wellpass, including gyms, swimming pools, yoga classes and other wellbeing facilities.
• Company-sponsored health initiatives and sports events.
• Additional accident insurance and company pension scheme.
• Employee Share Purchase Programme.
• JobRad bicycle leasing scheme.
• Convenient access by car and public transport, including free employee parking with EV charging stations.
• An excellent location close to the Baltic Sea.

Ensure adherence to the company's values (ICARE) in all aspects of your position:

🤝 Integrity – Create an Environment of Trust

✨ Collaboration – Innovate Through the Sharing of Ideas

🎯 Accountability – Own the Process and the Outcome

🌍 Respect – Recognize the Value in Everyone

🚀 Enthusiasm – Find a Sense of Purpose in Work

Application & Selection

Current employees who wish to apply should submit a cover letter detailing their interest in the position and how their skills and experience align with the requirements of the role.

If you require any adjustments or accommodations during the application process, please reach out to [email protected]. We are committed to creating an inclusive and accessible recruitment experience and encourage applications from individuals of all backgrounds.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

LinkedIn