Technical Business Analyst

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape The Future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow With Us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win As a Team

Working within the CIO function, your role plays a key part in delivering technology driven change across Intact Insurance UK. By combining business analysis expertise with a strong technical understanding of insurance platforms and data solutions, you will help shape outcomes that improve systems, streamline processes, and enhance customer experiences.

You’ll Make An Impact By

• Translating complex insurance business requirements into clear technical specifications, ensuring solutions deliver measurable value and align with business objectives.
• Partnering with technology teams, architects, and stakeholders to define solutions across insurance systems, including Guidewire or Quantexa environments where applicable.
• Analysing data, integrations, and system processes to identify opportunities for improvement, efficiency, and better customer outcomes.
• Facilitating discovery workshops and requirements gathering activities, creating clear documentation that supports successful delivery.
• Maintaining a broad view of business processes and technology landscapes, supporting informed decision making across change initiatives

• Excellent technical business analysis capability, with the ability to communicate complex business and technical concepts clearly.
• Knowledge of the insurance industry and an understanding of core insurance processes, products, and customer journeys.
• Experience working with Guidewire or Quantexa, or comparable insurance technology and data platforms.
• Ability to build effective relationships and collaborate with colleagues across business and technology teams.
• Familiarity with business analysis tools and methodologies within agile and traditional delivery environments, including tools such as JIRA and Visio.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.