Senior Business Analyst

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Bulgaria we are actively seeking a professional to lead the business and reporting requirements workstream for Group CRM changes, ensuring that CRM decisions are translated into clear reporting requirements, agreed business rules, documented impacts and formal business sign-off.

This is you

• Strong workshop facilitation and stakeholder-management skills.
• Experience translating business process changes into reporting requirements.
• Understanding of management reporting, KPIs, data definitions and product/report ownership.
• Ability to work across business, CRM, risk, data and reporting teams.
• Comfortable creating clear documentation, decision logs and sign-off packs.
• Enough data awareness to understand fields, filters, hierarchies and downstream reporting impacts without owning the technical model design.

• Facilitate workshops with CRM, Risk, EDP/reporting, Markets, and business stakeholders.
• Document reporting requirements, business rules, KPIs and decisions.
• Build an inventory of reports and products affected by the CRM changes.
• Secure sign-off from reporting owners and business stakeholders on the required reporting outcomes.
• Maintain traceability from CRM decision to reporting impact and sign-off.
• Expected BA deliverables: reporting requirements pack; impacted reports inventory; workshop outputs and actions; business impact assessment; KPI/data definition sign-off; traceability matrix; and reporting input for SIT/UAT/regression testing.

Through our values – Better Minds, Bolder Ideas, and Bigger Hearts – we strive to provide you with the tools, autonomy, trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, training opportunities, language classes, social events, and more.

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.