Data and AI Analytics Coordinator

Arkion is looking for an analytical and customer-oriented Data and AI Analytics Coordinator / Product Owner to bridge the gap between customers and the internal Data Science, Customer Delivery, and Commercial teams. This role sits at the intersection of business, analytics, and AI operations, coordinating stakeholder requirement gathering, translating needs into clear analytics specifications, and delivering hands-on analysis and dashboards that help customers scale their use of Arkion’s platform.

As Arkion expands into new markets, geographies, and use cases, selecting and configuring the right AI models is becoming increasingly complex. The role combines customer interaction, analytics, and coordination. It requires someone who can move seamlessly between customer discussions, technical problem-solving, data analysis, and internal collaboration.

The position will sit within the Data Science team and report directly to Arkion’s CTO.

• Coordinate requirement gathering across customer stakeholders (Data Science, Analytics, Operations) and Arkion internal teams (Data Science, Delivery, Product, Commercial).
• Support customers in scaling their use of Arkion’s platform and AI capabilities.
• Translate requirements into clear specifications (metric definitions, business logic, data requirements, dashboard outlines, and acceptance criteria).
• Align stakeholders on definitions (e.g., what counts as a false positive/false negative, severity levels, defects per kilometer) and document decisions.
  

• Support AI model selection for new customers and new customer projects.
• Maintain an understanding of Arkion’s growing portfolio of AI models, including their dependencies, strengths, limitations, and best-fit use cases.
• Own or coordinate AI template selection, editing and creation.
• Internal coordination regarding model applicability and deployment recommendations.
  

• Own and support analytics related to AI model quality, both internally and externally.
• Deliver data analysis and insights using tools such as Python, Metabase, Excel, and statistical analysis techniques.
• Challenge, validate, and explain metrics and performance metrics.
• Provide recommendations based on data quality and operational outcomes.
  

• Educate customers on AI performance metrics and analytics concepts, including precision and recall, false positives and false negatives, defects per kilometer etc.
• Together with the Customer Delivery Manager, support customers in establishing effective QA (human-in-the-loop) workflows.
  

• Gather and funnel customer feedback and the Arkion internal annotation team feedback into the Data Science and Product teams.
• Provide recommendations on when AI models should be improved based on data from real projects.
• Work closely with Product teams to continuously improve the platform, particularly analytics and reporting capabilities.
• Support the Commercial team with customer RFPs and technical responses.
  

We are looking for a curious and adaptable person who enjoys solving complex problems and thrives at the intersection of analytics, business, and technology.

You are comfortable discussing technical details with Data Scientists while also simplifying complex concepts for customers and stakeholders.

• Background in Data Analytics, Data Science, Engineering, Statistics, Business Analytics, or a related field.
• Hands-on experience with Python, Excel, statistical analysis, and data visualization tools.
• Strong analytical mindset and ability to use data to solve problems.
• Experience in project manager, product owner, analytical and/or customer-facing technical roles.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical audiences.
  

• Highly structured with strong coordination skills.
• Curious and eager to continuously learn and develop.
• Flexible and pragmatic in solving problems.
• Confident in challenging assumptions and asking the right questions.
• Collaborative and relationship-oriented.
• Comfortable handling ambiguity and complexity.
• Strong sense of ownership and accountability.

This is a role for someone who enjoys creating order in complexity and helping both customers and internal teams succeed as Arkion continues to scale.