Business Improvement & Automation Specialist

SPECIALIST, BUSINESS IMPROVEMENT & AUTOMATION

(Open only to Vietnames.e candidates)

• Location: CMC Creative Space, No. 19 Street, Tan Thuan Dong Ward, HCMC
• Working Time: 9AM – 6PM. Monday - Friday
• Language Proficiency: English (B2 level)

About the job

Get to know the role

We are looking for a new Specialist to join one of our Business Process Improvement Teams. We believe a successful candidate has great problem solving, project management and excellent communication skills to bridge between business stakeholders and automation engineers. You will get to innovate solutions to increase efficiency, lower manpower requirements & help solve pressing problems across the organization. Your work will have a huge impact on business operations by improving the performance and SLA of processes.

The Day-to-Day Activities

You will manage end to end business improvement and automation projects regionally, across all departments and functional areas. Your core responsibilities will include:

• Identifying operational improvement and automation opportunities and recommending initiatives advancing the company’s key objectives
• Diagnosing complex operational problems and developing compelling, data-driven solutions
• Using quantitative and qualitative analysis to drive management decisions
• Owning and implementing projects identified as key priority by the senior leadership
• Building and maintaining strong relationships with business and technology stakeholders
• Driving process re-engineering or, in the case of new businesses, designing new, scalable processes to support rapid growth
• Coordinating across operational and technical teams to rapidly deliver the projects

The Must-Haves

• Bachelor’s / Master’s degree in Engineering or Business disciplines from top-tier institutions with a strong academic record
• 3+ years of experience, preferably with project management or business process improvement, including process mapping, operating model design, transition planning, etc.
• Strong analytical skills
• Advanced in Excel / Google Sheets
• Good understanding of the programming logic and ability to communicate with developers
• Excellent written and oral communication, presentation and interpersonal skills are critical as you will interact with very diverse stakeholders in the business and technology spaces
• Ability to think from different perspectives and generate functional solutions
• Ability to see the big picture and dive into and understand operational details
• Ability to build consensus across teams and influence successful outcomes in business improvement.

The good to haves

• 2+ years of experience at a top-tier strategy consulting firm
• Knowledge of project management approaches, tools, and phases of the project lifecycle
• Certification in Six Sigma, LEAN, Agile, PMP practices
• Readiness to travel 20-40% of the time