Business Analyst

Business Analyst - Job Description

(DxFAC)

Key Responsibility

Stakeholder Communication & Customer Engagement

• Work directly with stakeholders (Production, Quality, Planning, Maintenance, Warehouse, IT, etc.) to understand operational pain points and business needs
• Lead and facilitate: Requirement workshops, Solution discussions, Clarification sessions
• Build and maintain strong working relationships with customer stakeholders throughout the project lifecycle
• Proactively ask questions and challenge unclear assumptions
• Manage and clarify: Ambiguous requirements, Incomplete information, Conflicting inputs across stakeholders
• Act as a communication bridge between: Business users, Developers, QA teams, Project managers
• Conduct onsite discussions and observe real factory operations when required
• Support: UAT, User training, Go-live, Issue investigation

Business Analysis & Solution Design

• Elicit, analyze, validate, and document business requirements
• Define and document: As-is processes, To-be processes
• Analyze manufacturing operations and propose practical MES solutions
• Design MES functionalities, including: Production tracking, Work-in-progress (WIP) management, Traceability, Downtime monitoring, Quality workflows, System integrations (ERP, SCADA, IoT, machine connectivity)

Documentation & Specifications

Prepare And Maintain Project Documentation

• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• User Stories / Use Cases
• BPMN / Process flow diagrams
• Data mapping and integration specifications
• UAT scenarios and supporting materials

Project Lifecycle Participation

• Participate in the full project lifecycle: Requirement Analysis, Solution Design, Development Support, UAT, Go-live, Hypercare / Post-implementation support
• Work closely with development and QA teams to ensure accurate and timely delivery
• Proactively identify:, Risks, Operational gaps, Issues and improvement opportunities
• Support: Issue investigation, Root cause analysis, Solution validation

Qualification Requirements

Technical Skills

• Minimum 4 years of experience as a Business Analyst
• Experience in: Requirement gathering with customers, At least one end-to-end project (initiation to go-live)
• Domain knowledge in: MES / Manufacturing systems / Industrial software
• Strong understanding of manufacturing concepts: Production processes, Bill of Materials (BOM), Routing, Work orders, Shop floor operations,Production reporting and traceability
• Strong skills in: Requirement elicitation, Analytical thinking, Problem-solving, Documentation (BRD, FRD, etc.)

Priorities (not a must-have)

• Experience in: MES implementation projects, System integration (APIs, middleware, machine connectivity)
• Basic knowledge of: SQL / data analysis
• Experience working with ERP systems: SAP ERP, Oracle ERP, Microsoft Dynamics
• Familiarity with Lean Manufacturing or Six Sigma principles
• English proficiency for: Customer communication, Documentation

Communication & Meetings

• Strong stakeholder management skills
• Ability to: Lead workshops and discussions Ask structured, probing questions
• Effective communication with: Business users, Technical teams
• Confidence in: Leading meetings independently, Handling customer-facing discussions
• Ability to: Handle ambiguity, Drive discussions toward decisions, Present workflows and solutions clearly, Challenge requirements professionally and constructively

Personal Skills

• Proactive mindset with strong ownership
• Adaptable in dynamic and fast-changing environments
• Comfortable with:Ambiguity, Evolving requirements
• Ability to: Work under pressure, Manage multiple workstreams
• Strong: Solution-oriented thinking, Pragmatic approach (focus on practical outcomes)
• Curious about real-world manufacturing operations
• Willingness to work onsite in factory environments
• Strong listening skills and ability to adapt communication style to different stakeholders

Compensation & Benefits

Insurance & Salary

• Vietnam labor regulations
• Healthy Insurance
• Competitive and high salary
• Review salary twice a year (April and October (exceptional))
• 13th month-salary
• Reward of the end the year
• Raised on for achieving English and Technical certificates

Career Development & Training

• Career Path clearly
• Projects in many domain
• Everyone is willing to support each other.
• Trained soft skills and SCRUM/Agile
• Taking part in a clear, pre-defined training path along the career path on Microsoft Learning platform, PluralSight, etc.
• Evaluating skill progress via courses’ exams
• Utilize unlimited courses on training platforms to broaden your own knowledge and competency
• Real environment provided (Cloud credit, software/tools licenses, etc.) for R&D and practice

Extra Activities

• Office happy hours, Teambuilding, Company trip, Wedding, Birthday, …
• Sport clubs: soccer, badminton, games, …

Application Process

• Only one – round: about 60 minutes (HR and Technical Department);
• Interview Address: 51 Hoang Viet, Tan Binh, Ho Chi Minh

Please send your CV to rec[@]nois[.]vn to proceed or contact +84 28 6681 0782 (HR Dept) for more information.