Business Analyst

Job Summary

We are looking for a Salesforce Business Analyst with 3–5 years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, and hands-on configuration expertise. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including scenarios involving integrations and cross-system data flows.

Key Responsibilities

• Gather, analyze, and document business requirements (user stories, BRDs, FRDs)
• Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions.
• Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Perform hands-on Salesforce configuration, including:
• Data model design (objects, relationships, fields)
• Page layouts, record types, and dynamic forms
• Validation rules, flows, and process automation
• Profiles, permission sets, and access control
• Understand and support data flow across systems (e.g., Salesforce to external platforms)
• Collaborate with developers and architects on integrations and complex use cases
• Participate in UAT, defect triage, and release cycles
• Create and maintain reports, dashboards, and documentation
• Ensure solutions align with Salesforce best practices and scalability
  

• 3–5 years of experience as a Salesforce Business Analyst
• Strong understanding of:
• Sales Cloud, Service Cloud, and Experience Cloud
• Hands-on experience with Salesforce configuration beyond basic setup, including:
• Flows and automation (must-have)
• Data modeling and relationships
• Security model (profiles, permission sets)
• Good understanding of integrations and cross-system data flows
• Ability to work on moderately complex requirements and scenarios
• Experience working in Agile/Scrum environments
• Strong skills in:
• Requirement gathering and analysis
• Stakeholder communication
• Documentation (Jira, Confluence)