IT BA(Fluent English+CRM Migration)

该职位来源于猎聘 Role Overview As a Business Analyst on this strategic migration project, you will act as the bridge between business stakeholders and technical delivery teams. You will capture, analyze, and translate complex business requirements into functional specifications for D365, while ensuring a seamless transition from Salesforce. Your strong command of English and consultative mindset will be essential when working with international stakeholders, end-users, and executives in Dubai’s dynamic business environment. Key Responsibilities

• Requirement Elicitation: Conduct workshops, interviews, and surveys with business users across sales, service, and operations to gather detailed current-state processes and future-state needs.
• Migration Analysis: Map Salesforce data models, business rules, and custom objects to D365 CE / F&O, identifying gaps and recommending solutions.
• Documentation: Produce clear, concise functional requirements, user stories, process flows, and data mapping documents that align with D365 best practices.
• Stakeholder Management: Act as the primary liaison between business units, project managers, developers, and architects – all in fluent, professional English.
• Solution Design: Work with technical leads to design D365 configurations, customizations, integrations, and data migration strategies that meet business outcomes.
• Testing & Validation: Support UAT planning, define test cases, and ensure that delivered functionality matches business expectations.
• Change Enablement: Assist with training material, user guides, and post-go-live support to smooth the transition from Salesforce to D365.
• Governance: Ensure all deliverables comply with Microsoft standards, security policies, and project timelines. Qualifications
• Education: Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• Experience: 5+ years as a Business Analyst, with at least 2 full-cycle CRM implementation projects – ideally involving migration from Salesforce to D365.
• CRM Knowledge: Deep understanding of Salesforce (Sales Cloud, Service Cloud) and Microsoft Dynamics 365 (Customer Engagement / F&O).
• Methodology: Experience with Agile/Scrum and Waterfall; ability to write epics, features, and user stories with acceptance criteria.
• Tools: Proficiency with JIRA, Azure DevOps, Visio, and data analysis tools (Excel, SQL).
• Soft Skills: Exceptional communication, negotiation, and problem-solving skills; comfortable leading meetings with C-level executives.
• Language: Fluent English (spoken and written) is mandatory – you will work with global teams and Dubai-based clients where English is the primary business language. Preferred Skills (Nice to Have)
• Microsoft certifications (e.g., MB-910, PL-200, or D365 Functional Consultant).
• Experience with data migration tools (SSIS, Azure Data Factory, KingswaySoft).
• Knowledge of Power Platform (Power Apps, Power Automate, Power BI).
• Familiarity with Dubai / UAE business culture and regulations.