Operations Transformation manager

• Mission

We are seeking an experienced and highly autonomous professional to join the Operations team. The role consists in reviewing, optimizing and transforming operational processes across the department.

This position requires a strong Operational background, excellent analytical skills, and the ability to drive efficiency initiatives.

The role requires close collaboration with Operations teams, management, IT and other stakeholders to identify improvement opportunities, streamline workflows and support strategic transformation projects.

• Main responsibilities - Conduct comprehensive reviews of existing operational processes and workflows across the department
• Facilitate workshops and interviews with stakeholders to gather requirements and understand operational challenges
• Identify and prioritize AI/automation use cases in Operations to reduce inefficiencies, bottlenecks, operational risk
• Design and implement process improvements to enhance efficiency, service quality and operational control
• Partner with Data/IT to translate business problems into AI solutions, define data requirements, and ensure model governance and traceability.
• Coordinate AI delivery lifecycle: data sourcing, feature engineering, model training/validation, UAT, deployment, and monitoring
• Define and monitor key performance indicators (KPI to measure process effectiveness and improvements outcomes
• Support change management activities and ensure successful adoption of new processes and operating models
• Ensure that proposed changes comply with regulatory framework, internal policies and risk management
• Document processes, procedures and target operating models
• Your Profile- Master’s degree in finance or Information Technology
• Minimum 10 years of experience in Banking Operations
• Proven experience in process review, process re-engineering or continuous improvement initiatives
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Strong communication and stakeholders management skills across all organisational levels
• Ability to work independently and challenge the status quo constructively
• Hands-on experience partnering with Data/IT on AI or advanced automation initiatives in an Operations context
• Experience with Lean, Six Sigma; Business Process Management or similar methodologies is a strong advantage
• Fluent in French and English; any other language would be a plus
• Excellent knowledge of the Microsoft Office suite especially Excel, programming skills is a plus
• Strong critical thinking, analytical and problem-solving skills
• Team player
• Others- Swiss Residence

Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives