Business Analyst

Business Analyst – Learning Management System (LMS) Implementation

Project Overview

The Department of Public Safety Standards and Training (DPSST) serves Oregon’s public safety community, including police, corrections, fire, parole and probation, and emergency medical dispatch. Its mission is to promote excellence in public safety by providing high-quality training and by developing and upholding professional standards for police, fire, corrections, parole and probation, and telecommunications personnel. DPSST also licenses private security professionals and private investigators in Oregon.

DPSST is a multidisciplinary public safety learning institution that currently lacks the modern technological tools needed to efficiently create, manage, and deliver learning materials. Existing systems for managing training resources, curriculum, and instructional content are outdated, do not support distance learning, and no longer meet the evolving needs of DPSST students and stakeholders. To address these challenges and support more flexible, accessible, technology-driven training models, DPSST received funding in the 2025–2027 biennium to procure and implement a modern Learning Management System (LMS).

Position Summary

We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements.

The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.

This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner.

Key Responsibilities

Stakeholder Engagement & Facilitation

The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. They will be responsible for the following activities:

Identify and engage stakeholders across departments including training, operations, IT, and compliance

Lead workshops, interviews, and working sessions to gather input and build consensus

Surface and resolve conflicting requirements and priorities

The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities:

Current State Analysis

Document existing training processes, systems, and workflows

Analyze current methods for course delivery, certification tracking, and compliance reporting

Identify inefficiencies, risks, and opportunities for improvement

Future State Design

Define desired future-state processes supported by the LMS

Develop process maps, use cases, and user journeys

Ensure alignment with operational realities, including shift-based work environments and certification requirements

Systems & Integration Analysis

The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work. They will be responsible for the following activities:

Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)

Define data flows, system interactions, and integration points

Collaborate with technical teams to assess integration feasibility and constraints

Identify system dependencies and risks

Requirements Management

The BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities:

Elicit, analyze, and document business and technical requirements

Develop functional and non-functional requirements, including security and compliance needs

Maintain a requirements traceability matrix

Support prioritization and validation of requirements with stakeholders

Procurement & Vendor Evaluation Support

The BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs. They will be responsible for the following activities:

Contribute to development of RFP documents and evaluation criteria

Participate in vendor demonstrations and solution evaluations

Assist in scoring vendor responses based on organizational needs

The BA will assist with assessing and preparing DPSST for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities:

Impact Assessment & Change Support

Assess the impact of the LMS on business processes, roles, and policies

Identify organizational readiness considerations

Collaborate with change management and training teams as needed

Implementation Support

Provide requirements clarification during system configuration and development

Support user acceptance testing (UAT)

Assist in resolving gaps between business needs and system capabilities

Required Qualifications

Bachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)

3–7+ years of business analysis experience on complex system implementation projects

Demonstrated experience analyzing system integrations and data flows

Experience working in public sector, public safety, or highly regulated environments

Preferred Qualifications

Strong documentation and requirements management skills

Familiarity with compliance-driven training environments

Experience supporting RFP or procurement processes

Knowledge of identity management, or records management systems

Certification such as CBAP, CCBA, or PMI-PBA

Experience with LMS implementations or enterprise training systems

Key Skills & Competencies

Strong analytical and problem-solving skills

Ability to translate business needs into technical requirements

Excellent facilitation and stakeholder engagement skills

Process modeling and documentation (e.g., workflow diagrams, use cases)

Effective communication across technical and non-technical audiences

Ability to work independently and manage multiple priorities

Deliverables

Current-state and future-state process documentation

System and data flow diagrams

Requirements documentation and traceability matrix

Integration inventory and analysis

Gap analysis

Test plans

Benefits Management Plan

Position Details

This position will primarily work remote. This contracted position will be issued a cell phone, and laptop.

Initial travel to the DPSST campus is required to receive a laptop and cell phone, after which the position will be primarily remote.

Work Arrangement: [On-site / Remote]

Reports To: Program Lead, Gerod Rayburn and Project Manager, Trish Coloma

The final candidate will be subject to a background check including fingerprinting. Adverse information will be reviewed and may result in withdrawal of the contract.