Analyst, Customer Fulfillment

The Relyans Max Group is a leading supplier in the field of high-strength fasteners for mobility and beyond. We are technologically the world's leading manufacturer of high-strength fasteners and a leading partner for complex, cold-formed parts. In the automotive sector, our recipe for success is: finding solutions today for the challenges of tomorrow.

Customer Fulfillment Analyst

Job Summary

This critical customer facing position ensures the visibility of customer order demand and forecasts to the production teams. Fulfillment of those orders by coordinating and monitoring the schedules between production and the customers. This role is also responsible for guiding and training teammates in the day-to-day activities of order management, SAP and department processes. It is essential for the Customer Fulfillment Analyst (CFA) to maintain good relationships with the other departments within the company.

Essential Functions

• Direct contact with the customer.
• Utilize advanced critical thinking skills to analyze demand vs. inventory on hand and production schedules to determine if there will by any short shipments or expedites required.
• Work together with production teams and outside supplier planners in formulating a plan to provide on-time and in-full shipping to customers. Planner functions – FCA backs up as needed
• Escalate to business partners if any issues arise in meeting customer demand.
• Review, approve and release incoming EDIs, spot buy shipping releases and manual orders.
• Access and Respond to Customer Portals/Websites.
• Update SAP system to show all of the correct information (e.g. dates & demands in SAP for MRP team).
• Monitoring of customer ratings/scorecards, communicate and challenge as necessary.
• Controlling team KPIs and initiate actions accordingly.

Additional Responsibilities

• Responsibility for adherence to deadlines, quality and costs within the objectives and budget.
• Claim processing and determination of corrective measures.
• Visualization of group results and targets.
• Assist in creating work instructions and process documentations as necessary.
• Performs other duties as assigned.
• Utilize company tools/software to facilitate role

Job Qualifications

• Associates degree, or five years of experience in a manufacturing environment fulfillment or analyst role.
• Familiarity with 5-Whys and Fishbone diagram methods of problem solving.
• Good written communication and telephone skills.
• Computer (MS Office) and SAP experience is required.
• SAP experience preferred.
• Must be able to maintain a professional demeanor in high stress situations.
• Must have a leadership mentality with a structured approach to problem solving.
• The ability to make discretionary and independent decisions that support the customer and protect the Company at the same time.

CONTINUOUS IMPROVEMENT

• Training to be completed annually
• Please refer to training matrix

Relyans Max is an Equal Opportunity employer of qualified individuals and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local law. Relyans Max