NetSuite Operations and Supply Chain Administrator

The NetSuite Operations and Supply Chain Administrator serves as a key owner of L.A.B. Golf’s core operational business systems, ensuring the stability, scalability, and continuous improvement of NetSuite across manufacturing, warehouse, supply chain, logistics, and fulfillment functions. This role is responsible for designing, configuring, and optimizing NetSuite solutions that support end-to-end operational execution, including inventory management, production workflows, MRP, and global order fulfillment, while partnering closely with Operations, Supply Chain, Manufacturing, Warehouse, Finance, IT, and cross-functional business leaders to translate complex business requirements into scalable system solutions that enable efficient execution and long-term growth. As one of two NetSuite Administrator roles within the organization, this position focuses specifically on operational systems and supply chain enablement, playing a critical role in supporting day-to-day business operations while also driving system enhancements, process optimization, and data integrity across a fast-growing, globally integrated environment.

Responsibilities and Duties

NetSuite Operations & Supply Chain Administration

• Own NetSuite functional areas supporting Manufacturing, Warehouse Management (WMS), Supply Chain, Logistics, Serialization, Ship Central, and related operational workflows.
• Serve as the primary NetSuite subject matter expert for Operations, Manufacturing, Warehouse, and Supply Chain teams.
• Configure, maintain, and optimize inventory management, fulfillment, and operational workflows within NetSuite.
• Partner closely with Supply Chain leadership to design, enhance, and continuously improve NetSuite MRP functionality for domestic and international operations.
• Support end-to-end operational execution by ensuring system processes align with real-world manufacturing, warehouse, and logistics needs.

System Administration & Lifecycle Management

• Manage full system lifecycle activities including requirements gathering, solution design, configuration, testing, deployment, and post-launch support.
• Identify and assess upstream and downstream impacts of NetSuite customizations, workflows, and new functionality.
• Support NetSuite release updates, including regression testing and validation of critical operational processes.
• Ensure system changes are properly documented, tested, and deployed with minimal disruption to business operations.

Operational Support and Issue Resolution

• Drive continuous improvement initiatives across supply chain and operational systems to improve efficiency, accuracy, and scalability.
• Identify process gaps and recommend system enhancements to support global growth and operational maturity.
• Collaborate with business leaders to streamline workflows across manufacturing, warehousing, and logistics functions.
• Support standardization of operational processes across regions and business units.

Knowledge Management and User Enablement

• Develop and maintain Standard Operating Procedures (SOPs), process documentation, and system knowledge base articles.
• Train end users on NetSuite functionality, operational workflows, and best practices.
• Support onboarding of new users within Operations, Supply Chain, and Warehouse teams.
• Promote user adoption and system consistency through ongoing education and documentation.

Testing, Quality Assurance and Change Management

• Lead and support User Acceptance Testing (UAT) for system enhancements, fixes, and new functionality.
• Validate system changes to ensure accuracy in inventory, order processing, and fulfillment workflows.
• Document test cases, results, and issue resolutions to ensure system reliability and audit readiness.
• Support structured change management practices to ensure smooth system adoption.

Reporting, Analytics, and Data Governance

• Develop and maintain a robust library of NetSuite reports, saved searches, SuiteAnalytics datasets, and workbooks to support operational and strategic reporting needs.
• Partner with Operations, Supply Chain, Finance, Accounting, and cross-functional teams to deliver accurate, timely, and actionable reporting, analytics, and KPIs.
• Design and support dashboards and reporting tools that enable data-driven decision-making across manufacturing, warehouse, and supply chain operations.
• Ensure data integrity, consistency, and governance standards are maintained across all operational and supply chain datasets.
• Identify and resolve data quality issues, working cross-functionally to improve accuracy of reporting inputs and system outputs.
• Support the development of scalable reporting structures that evolve with business growth and global expansion.

Cross-Functional Collaboration

• Partner with Operations, Supply Chain, Manufacturing, Warehouse, Finance, Sales, Customer Service, and IT teams to support business-critical processes.
• Collaborate with third-party vendors and technology partners to resolve integration and system-related issues.
• Translate business requirements into clear system solutions and communicate technical concepts in a user-friendly way.
• Build strong cross-functional relationships to ensure NetSuite effectively supports operational goals and global scaling.

Qualifications, Skills And Attributes

Education

• Bachelor’s degree in Information Systems, Supply Chain, Business, Computer Science, Accounting, or a related field preferred.
• Equivalent combination of relevant experience in ERP administration, supply chain systems, or enterprise application support will be considered in lieu of a degree.

Experience

• 4+ years of hands-on experience administering and supporting NetSuite ERP in a complex operational environment.
• 2+ years of experience supporting NetSuite MRP, Manufacturing, and production workflows.
• 2+ years of experience with NetSuite Warehouse Management System (WMS) and fulfillment operations.
• Experience with NetSuite Mobile Manufacturing and operational execution tools preferred.
• Experience with NetSuite Ship Central or similar shipping and fulfillment solutions.
• Experience managing EDI transactions and supporting customer and 3PL integrations.
• Experience in manufacturing, supply chain, distribution, or consumer products environments strongly preferred.
• Experience working in cross-functional environments supporting Operations, Supply Chain, Finance, Customer Service, or Sales teams.
• Experience supporting ERP users through troubleshooting, system support, and issue resolution.

Technical Skills

• Strong proficiency in NetSuite ERP, including operational modules such as WMS, MRP, Inventory, Manufacturing, and Shipping.
• Working knowledge of SuiteFlow and foundational SuiteScript (SuiteScript 2.x preferred).
• Experience supporting or monitoring integrations using Celigo or similar iPaaS tools (Boomi, MuleSoft, Workato, etc.).
• Strong Microsoft Excel skills, including data analysis, lookups, reporting, and operational modeling.
• Familiarity with EDI transaction sets (e.g., 850, 855, 856, 810, 846) and order-to-cash workflows.
• Understanding of APIs, data formats (CSV, XML, JSON), and system-to-system data flows.
• Experience with reporting tools, dashboards, and KPI tracking (NetSuite SuiteAnalytics, Excel, or BI tools).
• Familiarity with ticketing/support systems such as Jira, Zendesk, or similar platforms.

Desired Attributes

• Strong analytical and troubleshooting skills with the ability to diagnose and resolve system and integration issues.
• Highly detail-oriented with strong documentation and organizational skills.
• Ability to manage multiple priorities in a fast-paced, high-growth, global environment.
• Strong communication skills with the ability to translate technical concepts into clear business language.
• Customer-service mindset with ownership, urgency, and accountability in resolving issues.
• Proven ability to create SOPs, training materials, and system documentation to support user adoption.
• Strong collaboration skills with experience working across Operations, Supply Chain, Finance, and IT teams.
• Continuous improvement mindset with interest in optimizing systems, processes, and workflows.
• Experience in NetSuite, Shopify, and/or ecommerce or manufacturing environments strongly preferred.

Physical and Cognitive Requirements

As part of our commitment to providing equal opportunities, we welcome and encourage individuals of all abilities to apply. The following outlines the core physical and cognitive functions typically required to perform this role. Reasonable accommodation(s) will be made to enable qualified individuals with disabilities to perform these essential functions.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer, participating in virtual meetings, configuring ERP solutions, and supporting business system initiatives.
• Manual dexterity and hand-eye coordination to effectively operate computers, keyboards, and standard office equipment.
• Visual acuity to review detailed system configurations, workflows, reports, dashboards, technical documentation, and large data sets across multiple applications.
• Ability to occasionally move throughout an office or warehouse environment to observe business processes, support end users, gather requirements, and participate in cross-functional meetings.

Cognitive Requirements

• Strong analytical and critical thinking skills with the ability to evaluate complex business processes and develop scalable NetSuite solutions.
• Ability to troubleshoot system issues, identify root causes, assess business impact, and implement effective resolutions.
• Strong problem-solving skills with the ability to balance technical capabilities, operational requirements, and long-term business objectives.