Business Systems Analyst / Scrum Master (MRO Domain)

Business Title: Business Systems Analyst / Scrum Master (MRO Domain)

Location: East Hartford, CT (Onsite)

Job Type: Direct hire

Job Description:

• We are seeking an experienced Business Systems Analyst / Scrum Master to support the development of a critical enterprise application focused on MRO (Maintenance, Repair & Overhaul) operations.

Mandatory:

• Hands-on MRO domain experience is required. Agile/Scrum experience alone is not sufficient.

Key Responsibilities:

• Gather and document business requirements across planning, repair, sourcing, and supplier management.
• Analyze and map AS-IS/TO-BE MRO processes to support digital transformation initiatives.
• Create functional specifications, user stories, acceptance criteria, workflow logic, KPIs, and dashboard requirements.
• Validate business rules, data definitions, and operational metrics with SMEs.
• Collaborate with engineering, data science, and business teams to ensure successful implementation.
• Lead UAT planning, testing, defect resolution, and production readiness.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives while removing delivery impediments.

Required Skills:

• Strong Business Analysis experience with MRO, Repair Operations, Maintenance Planning, Supply Chain, Supplier Management, Inventory Optimization, and Demand Planning.
• Experience in Digital Transformation, Process Reengineering, Process Mapping (AS-IS/TO-BE), and Workflow Automation.
• Strong knowledge of Agile/Scrum, Jira, User Stories, UAT, KPIs, Dashboards, and stakeholder management.
• Experience with enterprise workflow platforms (Webcon or similar) is a plus.