Business Analyst

Job Title: Business Analyst

Location: Middletown, CT – Hybrid

Specific Services Required

• Research, write, edit, and proofread technical and functional documentation
• Provide Business Analyst services:
• Gather and analyze business requirements related to criminal history system
• Conduct interviews and workshops with stakeholders to understand their needs and challenges
• Identify opportunities for process improvement and recommend solutions
• Assist in the development of plans for future system enhancements
• Perform Technical Writing tasks:
• Collaborate with subject matter experts and vendor teams to ensure accurate and comprehensive requirements documentation
• Organize and present complex technical information in a user-friendly manner
• Review and edit documents for clarity, consistency, and compliance with established standards
• Problem Resolution:
• Collect and analyze data from various sources, such as existing internal and external systems and subject matter expert feedback
• Identify gaps, challenges, and potential risks in the current processes and systems.
• Document Issues, findings, and recommendations
• Communicate with project stakeholders, addressing questions or concerns
• Foster collaboration and communication:
• Collaborate with cross-functional teams, including vendor providers, IT professionals, system users and external agencies
• Communicate effectively with both technical and non-technical stakeholders
• Initiate and participate in meetings, workshops, and presentations to gather information and report issues
• Meet all assigned responsibilities on time and in full
• Develop and maintain trusting stakeholder relationships across operations, business and agency stakeholders
• Represents with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public

Required Skills/Experience:

Minimum Qualifications

• Bachelor’s Degree with coursework in technology, supply chain management, business, criminal justice or a closely related field; AND minimum five (5) years of professional-level experience OR an equivalent combination of education, training, and experience
• Experience in public safety or public sector
• Experience with the state and federal CJIS Security compliance requirements
• Experience in criminal justice information systems projects
• Experience in the Business Analysis domain
• Proficiency in Microsoft Excel, PowerPoint, and MS Word
• Demonstrated experience in writing and organizing technical and functional documents
• Possess a growth mindset and show initiative in work assignments

Preferred Qualifications

• Master’s Degree in Information Systems or equivalent
• Experience with Atlassian JIRA or equivalent
• SQL/RDMS experience
• Familiarity with formal specifications methods such as object-oriented analysis and specification